Engineer - Implementation

Sutherland is seeking a strategic-thinking and dynamic person to join us as an Engineer - Implementation. We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Job Description

• Technical Support and Troubleshooting:

  
  
• Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors.
• Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms)
• Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions.
• Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed.
• Collaboration and communication: Work with other IT teams, developers, and end users to gather requirements, explain issues and provide resolutions.

• Data Management and security:

  
  
• Data Security and Compliance: Knowledge of best practices for protecting patient data in compliance with HIPAA and other privacy regulations.
• Data Entry and Accuracy: Attention to details in managing patient data with healthcare systems.

Application Skillset Required

• Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systems
• SQL querying: Good understanding of SQL queries, including joins, subqueries etc.
• Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory.
• Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions .
• Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests.
• Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols
• Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail.

Eligibility:

• Must be a Graduate.
• Must have 3-5 years.
• Willing to work in Night Shift.
• US client interaction experience

All your information will be kept confidential according to EEO guidelines.

US time zone. Night Shifts.