Job Description
Company Description
Sutherland is seeking a strategic-thinking and dynamic person to join us as Engineer. We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Job Responsibilities:
Technical Support and Troubleshooting:
- Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors.
- Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms)
- Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions.
- Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed.
- Collaboration and communication: Work with other IT teams, developers, and end users to gather requirements, explain issues and provide resolutions.
Data Management and security:
- Data Security and Compliance: Knowledge of best practices for protecting patient data in compliance with HIPAA and other privacy regulations.
- Data Entry and Accuracy : Attention to details in managing patient data with healthcare systems .
Qualifications
Our most successful candidates will have: -
Application Skillset Required
- Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systems
- SQL querying: Good understanding of SQL queries, including joins, subqueries etc.
- Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory.
- Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions .
- Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests.
- Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols
- Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail.
Eligibility:
- Must be a Graduate.
- Must have 3-5 years.
- Willing to work in Night Shift.
- US client interaction experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
US time zone. Night Shifts.
