At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
About the Team
Career opportunity. Help expand F5 to complete our world-wide reach.
F5 Inc. sits between the Internet and some of the largest companies on Earth. We keep their applications running fast, safe, and efficiently. F5’s hardware and software products are highly configurable and blazingly fast. The Rapid Development Team (RDT) is the customer facing side of F5 Product Development and has the charter to keep our existing clientele happy. RDT accomplishes this through two major arenas – diagnosing and resolving the hardest customer issues (SRs) using a dedicated group of elite software engineers who thrive on the hunt. Successful RDT developers solve difficult unique problems, can multi-task efficiently, communicate calmly, and enjoy playing the hero.
RDT has a unique vantage point within F5 Product Development. Our Software Engineers understand the product in its entirety – not only how the features work but how they work together. This makes RDT engineers highly valued at F5. Some of the best engineers at F5 work for or have worked for RDT.
Position Summary
This position is responsible for the identification, evaluation, and solution of complex software issues. Must also be able to design, develop, and maintain high-quality code for product components. Perform as an individual contributor and collaborate with peers under the direction of technical leads on assigned project teams. Requires little direct management to complete most of the development tasks.
Primary Responsibilities
The candidate should be willing to troubleshoot and work on customer escalations, be the owner till the escalation gets resolved.
Work with various internal and external stakeholders to set expectations, prioritize actions and communicate effectively.
Closely engaged with Engineering teams to resolve customer reported escalations or product challenges.
Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities.
Work cross functionally integrating, testing and debugging issues with existing system wide software
Evaluate the design and implementation of current source code
Build tools and infrastructure to improve F5’s components and features
May conduct presentations internal and external
May participate in hiring and onboarding process
Perform other related duties as assigned
Knowledge, Skills and Abilities
Essential:
Self-motivated and highly ambitious
Excellent analytic / troubleshooting and debugging skills
Successfully manage ambiguity in work
Strong understanding of data structures
Strong knowledge in the following languages: JavaScript, HTML, CSS and C/C++
Knowledge and experience with network, security and web technologies such as TCP, UDP, IP, HTTP, L4-L7, DNS, SSL and VPN, browser developer tools.
Experience in working with Product Development/Engineering team to resolve customer reported issues.
Experience in software design and development
Experience programming in Linux networking and OS internals
Demonstrated excellence in written and verbal communications
Demonstrates emerging leadership qualities. Serves as de facto lead in small group
Duties are performed in a normal office environment while sitting at a desk or computer table
Duties require the ability to utilize a computer, communicate over the telephone, and read printed material
Nice-to-have:
Good knowledge in any of SAML, Oauth, AD, LDAP, NTLM, Kerberos and experience
Any cloud knowledge
Experience with one or more scripting language such as Python, shell script, JavaScript and/or node.js
REST based web-services development
Knowledge and experience in IT and Data Center technologies, including various virtualization solutions
Agile based software development methodologies like SCRUM
Qualifications
Typically requires a minimum of 5 years of related experience with a bachelor’s degree; or 3 years and a master’s degree.
F5 Inc. is an equal opportunity employer and strongly supports diversity in the workplace. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
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