Engineer I

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

The successful candidate for this role will work with the Connex Data team supporting data platform, analytics and reporting needs of the portfolio.  ConneX is American Express’ next generation contact center solution that aims to enable best-in-class experiences for Amex customers across channels, platforms, geography and time, fulfilling the Amex brand commitments and servicing promise through flawless implementation of a modern highly configurable platform.  The chosen candidate will be exposed to a wide range of technologies and challenges.   

Responsibilities:

• Experience in developing API, services and ETL applications using Java, Vertx & Reactive framework
• Experience in contact center architecture solution design & configuration for enterprise applications on premise & cloud
• Knowledge & experience of Genesys Framework and Architecture, familiarity with the Genesys ecosystem
• Knowledge in Genesys real-time and historical reporting
• Experience in Genesys CCPulse, Pulse and GAX
• Good knowledge and hands on experience in Database such as SQL, Oracle, MySQL etc.
• Strong Experience in developing application using Genesys Config, Reporting, Interaction PSDKs and WFM APIs.
• Experience in designing and building Micro services based architecture for Real time reports and analytics solutions
• Experience in testing tools like Jmeter, AB, Gatling
• Experience in writing unit and integration test cases.
• Experience with Genesys Routing (IRD/Composer/URS)
• Knowledge in Genesys Voice and Digital will be good
• Exposure to data flows across Genesys Inbound, Outbound, Routing, Call recording, GVP, Pulse and WDE
• Experience in Genesys log analysis, configurations and troubleshooting(MCP, SIP, RM)
• Analysing & troubleshooting data in Genesys Infomart & Icon applications
• Exposure to Genesys reporting components like Genesys Infomart, Interaction concentrator, datamart etc.
• Understanding of the system architecture. Given a requirement be able to come up with the architecture, ability to suggest solutions and identify loopholes in system. Need to have holistic view of system -and develop effective solutions.
• Plan, scope, size, architect, design, prototype and engineer Genesys framework components
• Experience in Kafka and elastic search
• Should have worked in cloud platforms, working knowledge of creating HA solutions
• Knowledge in CICD and containerized including but not limited to XLR/Jenkins/GIT/Bitbucket/monitoring & logging tools like app dynamics, logstash, splunk is preferred
• Exposure to Openshift enterprise platform
• A problem solver, open to learning Should have experience in troubleshooting, optimizing, solutioning and keeping up with evolving technologies - as a leading member of the team

Qualifications & Skills:

·Degree in Computer Science with 4+ years of experience in

·Genesys certification preferred. 

·Proficient in Programming Languages: Proficiency in programming languages such as Python, Java, Scala, and others.

·Data Security and PII Awareness: Knowledge of data security practices and regulations, focusing on securely handling Personally Identifiable Information (PII).

·Application Design with Security Focus: Experience in designing applications with emphasis on server procurement, installation, and integrating security aspects like encryption.

·Application Architecture Knowledge: Expertise in designing and structuring applications.

·Debugging Proficiency: Skilled in identifying and resolving software and system issues.

·Testing and Troubleshooting: Ability to test, troubleshoot, and debug data processes.

·Docker and Kubernetes Proficiency: Proficient with containerization and orchestration using Docker and Kubernetes.

·SFT Proficiency: Skilled in Secure File Transfer (SFT) operations and its utilization in data management.

·American Express Experience Preferred: Prior experience with American Express systems is an advantage.

·Effective Communication: Excellent verbal and written communication skills.

·Collaborative Work Ethic: Ability to work effectively in team environments.

·Continuous Learning: Commitment to staying updated with industry trends.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: