Engineer- Client Services

Location: Noida, IndiaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

Position Summary:

Provides technical support to ensure product and system support. Participates in post-production design activities to revise and upgrade products no longer in the Thales catalog. Participates in technical request processing activities (internal or customer) according to his/her skills/experience on the systems he/she knows.

Location: Noida (UP), India (Hybrid)
Thales is looking for a Client Services Engineer for the Software Monetization team. In this position, you will provide technical support to Thales Software Monetization customers by answering complex questions on the functionality and usage of products and their related technologies via the support systems and tools.
This is a technical support position, supporting our customers that are software developers and requires programming support for our products.
Key Areas of Responsibility
 

• Serves as primary Tier 2 support liaison between company and customer; keeping customers informed of how and when problems are resolved.
• Resolves customers’ questions or problems over the Support platform systems in the areas of product usage, functionalities, and bugs/enhancements.
• Provide a high level of attention and impeccable professionalism combined with an understanding of the customer’s environment.
• Involved in any additional follow-up: troubleshooting, replicating problems, testing patches, and escalation to other teams, such as R&D, Product Management, and Operations.
• Write technical notes for the knowledge base.
• Independently manage time and prioritize tasks to achieve complete customer satisfaction, while managing customer expectations with high customer satisfaction results

Minimum Qualifications
 

• You need to have a BE/B. Tech/ MCA or Equivalent degree.
• 4+ years of experience within a customer support environment, (not as a PC / Network Technician or IT position).
• Knowledge of these OS: Windows, Linux, Mac, and Android.
• Programming knowledge with at least 1 of JAVA, NET, or C / C++, python.
• Knowledge of computer networking.
• Basic knowledge of Cloud/Software as a Service (SaaS) platforms like GCP, AWS. Knowledge of Cloud monitoring tools like Datadog will be an added advantage.
• Excellent written and verbal communication with the ability to learn new technologies in a fast-paced environment.
• Ability in troubleshooting programming, network, configuration, database, and OS and SaaS issues.
   

Special Position Requirements
Flexibility to Night shift.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!