Job Description
The role is to provide application support for the respective production, pre-production, and test functions by Investigating issues, developing fixes, supporting new releases, performing general maintenance and administration. New functionality through improvements and performance tuning is also required.Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Should be able to provide on-call support.They need to be experts in the underlying technologies used by the applications. They are required to provide detailed technical support for developers producing bug fixes & new releases of these applications.Must be self-motivating with the ability to prioritize work among the team.Key ResponsibilitiesSupport of the LSEG Post Trade / London Clearing House (LCH) applications related to Shared Technical Platforms / Clearing Services including SwapAgent (https://www.lch.com/services/swapagent )Support of a critical element of the London financial infrastructure.Resolve Incidents and ProblemsMonitor ServiceNow for IncidentsAnalyze problems and decide on suitable resolutionsApply resolutions following the LCH Change Management procedureReport status to relevant business and IT teamsRecord progress of incident resolution in ServiceNowFollow detailed incident management proceduresBug fixes and improvements to LCH productsDesign solutions for longer term fixes for application bugs and minor functionality improvement requestsImplement application fixesUpdate Bitbucket with source code changes where vitalUpdate relevant WIKI/ documentation with changesCo-ordinate the Release process for new releasesWork to the ITIL standard following LCH policiesBuilding and supporting environmentsConfiguring monitoring and logging software (Datadog preferably) on all resources of the application serviceMaintain working relationship with Business PartnersShould be willing to work on shifts as per the monthly rosterOut of hours support / On-call supportBe available for overnight support of production services to ensure successful completion of processingRespond to overnight calls and look after issuesSupport weekend releases and maintenance workParticipate in Production out of hours activities such as Disaster Recovery exercisesConsultancyProvide consultancy during bug fixes, design and implementationAct as SME for the application and the relevant business domainAssist in project related workCarry out requirements as defined by project teamQuality checks potential changesReview development release packages prior to production deploymentProvide benefit of experience in the business area and applicationPERSON SPECIFICATIONEducation:B.Tech/BE graduate.Required skills and experienceStrong UNIX/Linux working or hands on experience.Scripting skills (Shell scripting, Python)Exposure to DevOps and related Technologies : CI/CD, Jenkins, AnsibleExposure to AWS Cloud Technologies (EC2, EBS, RDS, VPC)Experience in Configuring and monitoring using DataDogExposure to the Murex (Preferred)Exposure to XML / Oracle Database /SQLExperience with IBM MQ (Preferred)Knowledge of Network Diagnostics & Web ServersHands-on in version control repository (Ideally Bitbucket)Control M experience (Preferred)Understanding of product development lifecycle and methodologies Person SpecificationExperience in Financial or an investment banking environment.Familiarity with financial products and financial terms with ground knowledge of the IRD Asset class.Excellent analytical skills, Attention to Detail and problem-solving abilities.Experience of working in an IT support team.Proven technical background in the core technologies with several years of experience.Ability to communicate clearly and concisely to IT and business teams and to senior managementLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
