Engineer

Job Title- Production Engineer, Associate

Location-Pune, India

Role Description

The Service Operations Specialist acts as a hands-on technician executing several tasks in relation to the required services within the Service Operations environment. The Service Operations Specialist role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Operations.

The main tasks of the Service Operations Specialist are: monitoring and tracking activities, analysingIssues, supporting the resolution of issues and conflicts and preparing reports and meetings. The Service Operations Specialist has knowledge of and experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).

The primary areas to support are Distributed Technology applications in the CIB (Corporate & Investment Banking) Domain spanning across cash management, trade finance and Investor & Issuer services.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Supporting a clearly defined set of Risk applications
• Develop a good understanding of the activities required to execute production management functions.
• Support Service Operations teams in providing optimum service level to the business lines supported.
• Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem solving techniques and processes are applied
• Participate in regular meetings with stakeholders, prepare and document meetings, track progress.
• Undertake specific functions within the relevant production management process as identified for the specific production management area.
• Participate in regular meetings with stakeholders, prepare and document meetings, track progress and communicates to stakeholders.
• Collect, interpret and respond to changes in production data, as appropriate.
• Track the implementation of resolution tasks.
• Provide regular and reliable reporting of relevant data to meet management requirements.
• Understand thoroughly the end to end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations).
• Maintain an end to end view of the application and infrastructure landscape.
• Provide input and contribute in Production Management related audits.
• Engage with other Service Operations groups to understand  business requirements
• Support the collection, analysis and production metrics on process data for KPIs to find out improvements.
• Identify risks and issues related to the area.
• Ensure policy-compliance for dbRAMM, SOX, ASG, ISP, Audit, etc. (including the technical ITPM tasks)
• Work with Release Management and Transition Management on application configurations changes
• Update the RUN Book and KEDB as & when required
• Participate in all BCP and component failure tests based on the run books
• Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support
• Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment, and acting on instruction of a run book.
• Drive knowledge management across the supported applications and ensure full compliance
• Drive continual service improvements
• Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.

Domain : Risk data (Trade, P&L, Attribution and valuation) with multiple up-streams and down streams.

Your Skills and Experience
 

Tech Stack: MQ, DWEB, JMS, JAVA, DHSO V2(database),SFTP, Oracle, Hadoop, Unix and PL/SQL
Technical Skills:

• Dev Ops – Experience with Linux/Unix systems and scripting languages such as, Python and shell
• Automation with tools such as Ansible, SSH, and Shell
• Monitoring  Experience with the design and implementation of AI/ML and RPA/ automation tools or tools like Geneos, Prometheus, Grafana etc.
• Problem analysis and solving in multiple layers such as hardware, Linux, networking and application
• Hosting services (PaaS) DHSO, VHS, DAP, DWEB, etc.
• Working knowledge of networks and load balancing and ssh keys.
• Expertise in Unix command line and shell scripting.
• Deep knowledge of the Incident, Problem and Change Management processes within the ITSM framework at minimum must be ITIL V3 Foundation certified. Proficient at using Service Management tools (e.g. ServiceNow, JIRA, etc.) and service monitoring tools.
• Exposure to GCP and monitoring tools such as New Relic will be preferred

Soft Skills:

• Excellent communication skill
• Able to lead a Team and work in Global delivery setup
• Able to adapt to a changing environment and drive change
• Able to successfully interface with various stakeholders
• Self-motivated, delivery focused with the ability to work independently where required.
• Able to own and drive solution understanding the real issues behind Business Requirements.
• Committed and demonstrate a strong ownership.
• Able to Mentor Team members

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your need.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.