We are Progress (Nasdaq: PRGS), the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a IT End User Systems Administrator II and help us do what we do best: propelling business forward.In this role, you will: Manage user and computer accounts in Office365, Exchange, Active Directory, SCCM and JAMF Provide technical support to employees for client hardware, software and business applications Collaborate with IT team members from all Progress locations worldwide on complex IT projects and issues Recommend hardware and software solutions and participate in IT projects to evaluate, test, and implement these technologies Participate in the workstation lifecycle management –automated deployment of new systems, user profile migration, etc. Partner with the Communication Services team to resolve various network connectivity issues Provide IT support for company events and workshops Introduce new hires to internal IT systems and culture. May also provide training to educate end users on the use of basic and specialized applications Maintain a knowledge base of known issues, solutions, and best practices Document technical engineering procedures for use by other members of the IT team.Enhance users' experience by improving existing or introducing new systems and processes Your background: Bachelor’s or Master’s degree in Computer science or Information technologyAt least 2-4 years of experience in the IT support fieldStrong client OS troubleshooting skills (Windows and macOS) Exceptional hardware knowledge Strong communication skills with the ability to tailor communication styles to different audiences Good understanding of networking basics like DHCP, DNS, IP subnetting, and Wi-Fi technologies Microsoft, Apple, Cisco, or similar industry certifications will be considered an advantageExperience with macOS, Microsoft Windows Server technologies (Active Directory, WSUS, WDS, SCCM, JAMF, Intune) or Virtualization technologies (Hyper-V, ESXi) will be considered an advantage Additional Info:Opportunity to expand your IT knowledge and acquire Microsoft, Apple and other industry certifications Constant stream of IT challenges to solve, with the resources to solve them Chance to work with cutting-edge technologies Opportunity for professional growth If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and to enjoy:30 days of earned leave plus an extra day off for your birthday, and various other leaves like marriage leave, casual leave, maternity leave, and paternity leave.Premium group medical insurance for employees and up to 5 dependents, personal accident insurance coverage, and life insurance coverage.Professional development reimbursement.Interest subsidy on loans – either vehicle or personal loans.Apply now!