Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You work in Mondelēz International Digital Services to lead in the development of tools, frameworks and skills that ensure the effective delivery of the experience strategy for a specific process area (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.). You also work with other service operations employees to ensure they are using processes and tools to ensure an impeccable customer experience.
How you will contribute
As a subject matter expert (SME) for processes in your area, you will provide input to capability-building materials and toolkits to ensure adherence to defined processes and to identify opportunities for the development of standard tools, automation, digitization and application for processes in line with group priorities and strategy. In addition, you will monitor key performance indicators to ensure they are aligned to strategic objectives and provide feedback to develop global capability. In this role, you will also audit and manage change controls and keep track of issues and actions to ensure they are addressed on a timely basis. Working with other teams, you will manage issue escalations. As an SME, you not only understand, but keep abreast of industry-wide best practices in your area.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
Work schedule:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!