Employee Services Specialist

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Job Description:

Job Summary:

This position is required to effectively respond to state agency inquiries received via the Equifax CaseBuilder application regarding US Unemployment Claims through collaboration between business management and third-party vendor - Equifax.He/She reviews Equifax CaseBuilder several times per day to respond to any new Requests for Information (RFI), Decisions, and Hearings. He/She coordinates with UPS management daily to obtain relevant information/documentation requested by Equifax. As Equifax needs first-hand knowledge regarding the employee’s termination, he/she also utilizes existing systems such as Workday, Automated Employment, and myHR to obtain the required documentation.

Responsibilities:

Coordinates with UPS management through email, chat and call to obtain relevant information regarding employee's termination

Provides first-hand knowledge about employee's termination to Equifax

Processes claims efficiently by extracting all the relevant information and making critical decisions

Ensures information is uploaded in the Equifax application timely

Qualifications:

• Bachelor's or Master's Degree in Business, Human Resource, or Communication- Preferred
• Excellent verbal and written communication skills

Skills required

· Excellent interpersonal skills

· Good MS Excel knowledge

· Analytical and decision-making skills

· Eye for details and should meet stringent deadlines

· Independent problem solver

· Working in collaboration

· Identify and articulate risk area

· Ability to perform under pressure

Pre-requisites

• Should have experience in the HR field
• Should have knowledge about Workday
• Fluency in English both written and verbal

Employee Type:
 

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