Employee Relations Advisor

Title: ER Advisor 5

Role: Employee Relations Advisor 

Juniper’s Human Resources Shared Services Group, HR Connect, provides centralized Employee Relations support to managers and employees globally. 

As part of the global team, the ER Advisor is responsible for employee and manager consultation, coaching and advising to resolve talent related concerns and leading internal investigations.  In addition to consultation, the role may need to field routine inquiries during high-demand periods. Our ideal candidate thrives in a fast paced, complex, dynamic and multi-cultural environment.   

Essential Duties: 

• Deliver a high level of customer service to employees and managers.  

• Coach employees through formal and informal performance management issues. 

• Facilitate the interactive process for evaluating medical accommodation requests. 

• Serve as an escalation point for HR Business Partners regarding performance management, ER issues, and investigations.   

• Lead internal investigations, in consultation with Legal and/or other internal partners as applicable (Internal Compliance Group and Environment, Health, Safety and Security). 

• Identify trends and themes, with regard to, ER issues and escalate these business issues to HRBP’s as appropriate. 

• Utilize case management application to record interactions and manage follow up. 

• Partner with stakeholders (Talent Management and/or Legal) to conduct manager and/or employee training in response to ER issues or as a preventative measure. 

Experience and Skills Required: 

• Bachelor's degree or equivalent experience in Human Resources, Business, or related field.  

• Minimum of 6 years of experience in a wide variety of human resources functions, including employment law, performance management and employee relations. 

• Strong facilitation, presentation, and communication skills (both verbal and written). 

• Proven ability to build relationships and advise and influence across all levels. 

• Strong conflict resolution skills. 

• Proven project management, organizational, diagnostic and analytical skills.  

• Exceptional customer service skills.   

• Must thrive in a fast paced, complex, dynamic, multi-cultural environment where multi-tasking and prioritizing are required.  

• Demonstrated integrity while working with a wide range of sensitive and confidential issues. 

• Strong PC skills including MS Office. Oracle HCM Cloud experience is an advantage.   

• Ability to accommodate occasional business travel. 

ABOUT JUNIPER NETWORKS

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...