Job Description
Why Join Us?
Avanan proud to join Check Point!
Avanan’s unique email solution fully secures cloud email and cloud platforms using AI. Avanan’s product was selected as top in a class by the Aite Analyst group and rated #1 by both Gartner and G2. Avanan’s on growing customer base is reflected both in Gartner’s “Customer Choice” and Deloitte’s selection for North America’s 500 most growing companies, two years in a row. Recently, Avanan was acquired by Check Point and it is now Check Point’s Email Security solution.
We are looking for a Technical Support Engineer to join our Email Security Team - Avanan.
Do you have a passion for customer service and solving complex technological challenges with a proactive approach to constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.
Key Responsibilities
As a Technical Support Engineer, you will be a core team member responsible for:
- Track and triage customer support tickets
- Interact with customers for analysis and resolution
- Troubleshoot problems and identify solutions
- Collaborate with our software engineers to help resolve problems
- Maintain customer satisfaction while advocating quality in every aspect
- Help drive the future of the product by collaborating with our engineering and product teams
- Play a crucial role in incident management response
Qualifications
Desired Background
- Experience in Python and Bash
- Experience with querying using SQL
- Experience in supporting SaaS-based products
- Experience in working with a ticket/case management system (eg: Jira, Zendesk)
- Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
- Proficient at managing your own time and priorities and has a “let’s get it done” attitude
- Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast-paced
- technical environment
It would be great if you also have:
- Experience in working with Linux
- Experience in working with Microsoft Exchange, Active Directory, ADFS or Office365
- Knowledge of HTTP/S. SMTP, DNS, LDAP, or similar protocols
- Bachelor’s Degree in Computer Science or a related field a plus
- Team player spirit!
- Believe in learning new things every day.
