Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
The Agilent Digital team’s strategic intent is to deliver a differentiated digital experience throughout the customer buying journey for new and repeat customers. This role focuses on enhancing and simplifying the customer’s buying experience. The role includes supporting the overall management of digital service products from ideation, development, to commercialization through collaboration with cross-functional teams to drive digital product adoption and increase online order growth. The job requires knowledge of market trends, digital transformation landscape, competitive offerings, and internal business processes.
Principle Duties/Responsibilities:
The primary focus of this role is to support and work with product managers in developing the necessary requirements and clarity to drive new digital customer solutions into the market.
Support and lead ideation, development, and training elements of digital service solutions in collaboration with business stakeholders in alignment with business objectives.
Leads cross-functional projects in partnership with Digital Product and Platform Owners, DS/ IT, Finance, and customer operations centers to refine broad concepts and customer requirements into structured IT requirements that enable execution.
Translates VOC into actionable insights and partners with digital portfolio manager to develop long term digital service product roadmap in collaboration and alignment with Product Marketing and other key stakeholders.
Conducts market research, experimentation, and customer co-design, and competitive analysis to gain in-depth market intelligence when needed.
Leverages inventory of existing digital capabilities to inform approaches for product solutions.
Translates Customer feature requirements and captures them into Agilent’s IT technical document for IT to scope out projects.
Partners with teams of external IT resources as they plan, tracks and executes the project from start to completion.
Design solutions across a highly complex, cross-functional organization that meet the needs of global customers.
Conduct market research, experimentation, customer co-design, and competitive analysis to gain in-depth market intelligence when needed.
Works as Level 3 support for eCommerce, guiding the eCommerce support team and managing the AMS Defect Backlog.
Is accountable for tracking and delivering projects on-time and on budget.
Collaborates with Digital Product Adoption teams to provide technical aspects of training on new solutions and define key metrics and dashboards to track KPIs.
Owns test strategy and coordination of cross-functional teams for digital solution testing and business sign off.
Recommends enhancements for existing functionalities to improve ease of use for customers.
Familiar with the department's and the company's strategy and competitive position and develops a holistic product approach to drive maximum value.
BS/MS degree in Business, Engineering, Sciences, or equivalent.
Overall, at least 4-6 years of work experience. Minimum 2 years supporting Digital Product Management role.
3 years of project and/or program management experience focusing on Agile methodology.
2+ years of experience with SAP (ECC and CRM) with IT processes.
Demonstrated ability to collaborate and synthesize varied business requirements and develop simple global solutions for customers.
Demonstrated digital mindset and attention to detail with the ability to manage multiple projects.
Independent, strong customer orientation and ability to make progress and get things done
Excellent verbal and written communication skills.
Ability to travel 5-10%.