At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
Responsibilities may include the following and other duties may be assigned.
The role will lead the deployment and performance of new sales, service and support channels such as
In particular, the role will guide the deployment of the Remote Sales strategy, identifying opportunities for the businesses, deploying playbooks, training, sales productivity tools, and performance management reports, supporting local VES teams and the sales organizations to effectively setup and deploy the channel. The Role will lead opportunity-management and lead generation initiatives, in collaboration with digital marketing and SME teams, to ultimately drive accelerated performance.
Responsibilities will also involve leading deployment strategy and effective launch execution of the E-Commerce platforms, for direct and indirect market, supporting strategy definition, target setting, tools and training where applicable, leveraging VES, field teams and Customer Service coordinated around one transformation strategy.
Additionally, the role will drive deployment of Remote Technical Support solutions (OR case support, programming, training and proctoring), defining the right strategy, setting targets, supporting countries with accounts targeting and onboarding, to ultimately convert cases and drive productivity of TC teams. The role will provide actionable leading indicators to the business and engage businesses on NPS results and drive local tactical programs. This will require maintenance on CRM system and ensuring contact data quality.
The role will work in close collaboration with VP Asia RLM, Asia RLM Leadership Team, country commercial teams and other enablers, as well as other regional VES leaders, Channel Innovation Director, to continuously drive innovation, anticipate needs, and provide solid support to regional growth.
A strong vision for digitalization, matched with a solid operating mechanism will be key for success.
JOB DUTIES/RESPONSIBILITIES:
The following responsibilities apply for Remote Sales, E-Commerce, Remote technical Support and Omni Channel
Asia RLM Regional strategy identification, business models assessment
Change management, Commercial Leaders and teams engagement
Tools definition, deployment and adoption
In addition to the above, the follow job responsibilities will apply
specifically into each area :
Remote Sales
Target setting, operational setup
Sales productivity reporting sharing and insights identification
E-Commerce
Local E-Store releases & launches leadership
Localization & adaptation promo
Commercial teams onboarding/engagement, customer onboarding
Remote Support
Local TC knowledge and training support
Accounts’ opportunity pipeline, targeting and nurturing
Innovate and expand, driving adoption and performance
Customer Experience
Training, Lead generation tools definition
Drive local contacts maintenance
Review results, engage local teams to integrate into business plan (QBR)
Engage Countries’ leadership on customer engagement (NPS/SME/Digital campaigns)
SKILLS AND COMPETENCES:
The position requires a mix of sales/marketing, digital and transformation competences in understanding evolving needs, capturing market opportunities, and driving effective business execution locally. The role requires a high degree of business acumen and strategic thinking, to allow anticipating market trends and business need, and providing omni-channel strategies to meet the goals of the region.
Plays a pivotal key role in the region and countries and requires high influencing and communication skills at all levels from field reps to senior management, in addition to high degree of collaboration with business counterparts. With the continuous evolution of the strategy, flexibility, adaptation, and drive are highly valued.
Innovative spirit and creative mindset to proactively find solutions for productive change.
Strategic Thinking:
Long-range vision/insight to determine strategic direction
Ability to assess and prioritize opportunities to gauge the best return on time and money invested
Understanding of health care system requirements and digital world opportunities
Ability to plan, organize, monitor, and execute project plans on time and in budget
Business Acumen
View and understanding of final business application for strategic initiatives
Field and Remote sales, understanding of the country dynamics, business specifics, and customer needs
Analytical skills (including understanding of business economics and financial measures)
Interpersonal and Talent development
Strong interpersonal skills - ability to work cooperatively and effectively in matrix environment, and manage teams indirectly
Independency, autonomy, confidence
Ability to communicate (succinctly and accurately) to various levels of management and stakeholders
Fluent in English
PEOPLE MANAGEMENT FUNCTIONAL CAREER STREAM: Management and supervisory professionals with one or more employees who are focused on tactical, operational and some strategic activities within a specified area. Levels within the management career stream typically have six or more direct reports. The majority of time is spent overseeing their area of responsibility, managing performance, developing talent, engagement and inclusion, communicating business and operational developments, planning, prioritizing and / or directing the responsibilities of direct reports. Goal achievement is typically accomplished through performance of direct and / or indirect reports. A key responsibility of roles in this career stream is managing people. which includes: accountability for mentoring, developing and coaching staff on meeting/exceeding performance expectations and defined objectives, providing leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, conducting performance reviews, and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals.
DIFFERENTIATING FACTORS
Autonomy: Manages department (s) or small unit that includes multiple teams led by managers and / or supervisors.
Provides motivational leadership for the area managed.
Provides thought and technical leadership.
Performs work without appreciable direction.
Organizational Impact: Leads the development of the strategy for own department or business area, ensuring links to the company’s aims and objectives.
Management authority to make large business decisions and some strategic decisions.
Decisions impact the financial performance, employees, or public image of the operational unit and/or company.
Typically has budget or P&L accountability for a department, broad functional area or geography.
Innovation and Complexity: Drives innovation across the business area, encouraging best practice and knowledge sharing.
Significantly improves, changes or adapts own department or business area’s processes, systems, products or services.
Problems and issues faced are complex, difficult and undefined, and require detailed information gathering, analysis and investigation to understand the problem.
Communication and Influence: Develops long term strategic relationships and alliances with key internal and external stakeholders.
Communicates and conducts briefings with senior or executive leadership regarding ongoing operations and strategic initiatives.
Influences across functions and businesses to negotiate and gain cooperation on operational issues and internal divergent objectives.
Leadership and Talent Management: Directs and leads a department, broad functional area or geography, including one or more teams led by managers and / or supervisors.
Determines supervisory relationships, and creates workforce and staffing plans to accomplish business results.
Authorizes hiring, firing, promotion and reward within own area.
Required Knowledge and Experience: Requires broad management and leadership knowledge to lead multiple job areas, and detailed functional and operational expertise.
Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.
Requires B.Sc./B.Tech. degree; MBA preferred
Experience: 15+ years in commercial functions, 2-3 years within business units (field or regional); Inside sales Background required, Medical Device or Pharma background is a must.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here