Director, Product Management – Head of Fee Billing

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Director, Product Management – Head of Fee Billing - (Global Banking & Markets). 

The Director, Fee Billing Product Management, Securities Services role at HSBC is a senior leadership position within the Securities Services division. This role is critical to the division's success and profitability, as it oversees the fee billing product line, one of the key revenue streams for the division. This role will report directly to the Chief Operating Officer.

The Fee Billing Product Management team is responsible for the development, management, and strategic direction of the fee billing product. This includes understanding market trends and customer needs, developing and implementing product strategies, ensuring compliance with regulatory requirements, and driving innovation and digital transformation.The role is primarily accountable for devising and ensuring the implementation and maintenance of  a streamlined global fee billing architecture and operation with a high quality near time fee billing mechanism and protocols across each of the SSV products, with the appropriate level of controls and interim steps to mitigate risks and issues. The team will be required to undertake process re-enginering in order to simplify the processes and technology and furthermore ensure that new technologies are implemented in order to support the growing business and product ranges with high level accuracy and simplicity.

The Director will lead this team, providing strategic direction and leadership. They will work closely with other departments, including sales, operations, and compliance, to ensure the successful execution of product strategies. They will also build and maintain relationships with key clients and industry partners, representing HSBC at industry events and conferences.This role requires a deep understanding of the financial services industry, particularly securities services and fee billing processes. It also requires strong leadership skills, strategic thinking, excellent communication skills, and the ability to manage multiple projects simultaneously.

Principal responsibilities

• Provide leadership and direction to the Fee Billing Product Management team.
• Develop and implement strategic product plans in line with the company's vision and objectives.
• Drive the entire product life cycle, from conception to launch, of the fee billing product line.
• Conduct market research to identify customer needs, market trends, and competitive landscape.
• Develop pricing strategies and profit plans for the product line.
• Collaborate with sales, operation, and other cross-functional teams to develop and implement effective go-to-market strategies.
• Ensure products meet regulatory requirements and HSBC's internal policies.
• Identify and mitigate potential risks associated with the product line.
• Build and maintain strong relationships with key clients, industry partners, and stakeholders.
• Drive innovation and digital transformation within the product line.
• Provide hands on direction, mentoring and coaching to those involved in the team.
• Promotes an environment of inclusion, diversity, collaboration and trust within the Group, helping teams to define plans and to remove barriers to delivery.
• Inspires confidence in the future vision for fee billing more broadly for Securities Services to generate excitement, enthusiasm and commitment across the function.
• Empowers the team to drive better outcomes with internal stakeholders, alignment to a F2B, sustainable product and operating model.
• Promotes the value of challenging the status quo, seeking to improve ways of working and having a forward-thinking mind-set, in line with the Group’s Values and Strategy.
• Represent the company at industry events and conferences.

Management of Risk:

• Proactive management of risk leveraging insight and support from across the business in order to translate and communicate this risk in business terms.
• Responsible for the continual assessment of financial, regulatory, reputational and operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology.
• Demonstrates compliance with HSBC Bank plc Group standards, manuals and policies and adheres to the defined work practices, internal controls and risk management standards associated with the role.

Observation of Internal Controls:

• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business activities associated with the role, specifically HSBC Bank plc internal controls and compliance policies and manuals.