Director, Product Management

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful “Director of Product” do at Fiserv?

• A successful Director of Product, APAC at Fiserv is responsible for developing and implementing issuing product strategies, leading the product development lifecycle, engaging with stakeholders, and driving product innovation through collaboration and industry insights.
• Director of Product collaborate with cross-functional teams, external vendors, and clients to anticipate and address emerging threats.
• This role involves leading the end-to-end product development lifecycle modernizing and enhancing products to benefit our extensive customer base of financial institutions and businesses worldwide.
• The Director of Product acts as a primary liaison between stakeholders, drives product innovation, and ensures strategic alignment across all teams involved.

What will you do:

• Formulate and execute a comprehensive issuing product strategy
• Lead modernization initiatives to enhance existing solutions and meet evolving market needs.
• Manage the end-to-end product development lifecycle, from ideation to delivery.
• Collaborate with various teams to design and implement effective product solutions.
• Act as the primary communicator between cross-functional teams and external vendors, ensuring alignment on major decisions and strategies.
• Engage with clients, gather feedback, and apply insights to improve product offerings.
• Stay current on industry trends, emerging threats, and technological advancements.
• Identify opportunities to integrate new, value-added features such as cloud-native solutions and AI.
• Work with external partners, vendors, and industry organizations to share insights and best practices.

What You Will Need to Know:

• At least 15 years of experience in a product leadership role within the Payments and e-commerce domain.
• Familiarity with relevant regulations and compliance standards in the payments industry.
• Hands-on experience with Agile framework development, SDLC, sprint management, user stories, epics, wireframes, and demos.
• Strong analytical skills to interpret complex data sets and drive data-informed decisions.
• Demonstrated ability to motivate cross-functional teams toward common goals.
• Excellent interpersonal and communication skills to effectively work with both business and technical stakeholders.
• Ability to manage workload and prioritize tasks in a fast-paced, target-driven environment.
• Proficiency in handling dependencies, risks, and issues requiring resolution.

What would be great to have:

• Experience in developing and executing product strategy for payment and financial systems.
• Strong collaborator capable of working cross-organizationally with business and technical stakeholders.
• Results-oriented individual with a knack for innovation and problem-solving.
• Experience in building business cases, managing P&L, pricing, and responding to RFI/RFPs.
• Proven track record in driving client-facing discussions and providing insights on industry trends.
• Familiarity with cutting-edge technologies including cloud-native solutions and AI.

• Hands-on experience in implementing fraud and risk management strategies aligned with business and market needs.
• Proficiency in additional European languages is a plus.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

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Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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