Director, Product Management 1 - Tech

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
As the Director of Product Management for the Dispute domain at PayPal Inc., you will lead the strategy and execution of our disputes platform, DisputeAPI, and Dispute UI. This role is critical in managing a system capable of handling 35 million disputes annually for PayPal, Venmo, Zettle, BT, and Xoom. You will drive the design and implementation of innovative dispute solutions, contributing to new product launches and enhancements to existing systems.

Job Description:

Your day to day:

• Strategy Development: Define and communicate a clear product vision and strategy for the Disputes domain, aligning with overall business goals and customer needs.
• Team Leadership: Lead and mentor a team of product managers, ensuring effective collaboration with engineering teams, stakeholders, and cross-functional partners.
• Product Lifecycle Management: Oversee the end-to-end product lifecycle, from conception to launch, ensuring timely delivery of high-quality products that meet customer requirements.
• Stakeholder Engagement: Actively engage with internal and external stakeholders to gather insights, prioritize features, and represent the needs of users in product discussions.
• Data-Driven Decisions: Utilize data analytics to inform product decisions, measure success, and iterate on product features based on user feedback and performance metrics.
• Innovation and Improvement: Identify opportunities for innovation within the disputes process, driving initiatives that enhance automation, revenue generation, and loss savings.
• Cross-Functional Collaboration: Work closely with engineering, design, and operations teams to ensure alignment and successful execution of product initiatives.

What you need to bring:

• Experience: 8+ years in product management, with at least 3 years in a leadership role within the financial technology or risk management space.
• Technical Acumen: Strong understanding of technology and software development processes, with the ability to engage in technical discussions with engineers and architects.
• Leadership Skills: Proven track record of leading and developing high-performing teams, fostering a culture of collaboration and accountability.
• Analytical Skills: Proficient in data querying and analysis, with the ability to leverage insights to drive product strategy and enhancements.
• Interpersonal Skills: Exceptional communication and stakeholder management skills, with the ability to influence and engage effectively across all levels of the organization.
• Problem-Solving Ability: Strong problem-solving skills, with a focus on identifying root causes and implementing effective solutions.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.