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Job Description

BASIC INFORMATION 
Position Name Directors Operations – CFS 
Job Band 5
ROLES & RESPONSIBILITIES 
Job Purpose/Objective
  • To oversee CFS operations by ensuring all objectives are met while keeping costs within budget 
  • To ensure optimal utilization of terminal’s potential, thereby increasing revenue and profitability

Key responsibilities 
  • Market terminal’s facilities through direct customer interactions, trade shows, exhibitions. Liaise with external bodies to facilitate terminal’s processes. Issue trade notices, advertisements, organize press meets. 
  • Draw up Terminal Service Agreements with shipping lines. 
  • To meet agreed profit, revenue, ROCE and operational targets. 
  • Realization of Organization KPIs, policies, and procedures. 
  • Client development through networking. 
  • Analyzing CFS performance vis a vis competing CFS 
  • Negotiating and preparing contracts 
  • Observe the provisions of the relevant Labour regulations 
  • Build relationship with heads of external agencies to achieve desired results 
  • Keeping tab on customer requirement and trade demand 
  • Satisfy customer in general and trade at large. 
  • To comply with all aspects of terminal’s Health, Safety, Environment and Supply chain security management systems 

QUALIFICATIONS & COMPETENCIES 
Skills and Competencies
  • Prior experience of at least 15 years in a managerial position preferably in a CFS. 
  • Commercial bent of mind, Operations exposure.
  • Advance knowledge and knowhow of shipping and terminal operations. 
  • Good interpersonal skills / etiquettes for effective and efficient communication. 

Stakeholder 

Internal: Other Departments Operations, Finance, CFS, People 


External: Customs, CHAs, BCOs, Vendors, Contractors 



  • Educational Qualification (min)
  •  Graduate in Engineering (Mechanical / Electrical & Electronics) or a Class One Marine Engineer. MBA 

  • Preferred Certifications if any
  • No

  • Range/ Min no of years - of overall Experience required 
  • 15 Years 

  • Min no of years of Industry specific experience required, if any & the industry type
  • Shipping Lines, Ports and Terminals, Logistics  


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