In your role as Director of Product Management at SurePrep, you will play a key role in advancing our mission. You will be tasked with developing and implementing a customer-centric, visionary strategy and multi-year roadmaps for discovery and delivery, focusing on TaxCaddy, 1040SCAN, and SPbinder. This role involves comprehensive management of the product lifecycle from end to end. You will collaborate closely with leadership, engineering, design, product marketing, sales, and other product leaders and teams to achieve these objectives.
About The Role:
- Manage and expand an inclusive team of high-performing product managers dedicated to customer empathy, continuous AI-enhanced learning and experimentation, and the iterative release and delivery of value.
- Drive the product vision and strategy for multiple products by developing a profound understanding of customer insights, staying at the forefront of market and technology trends, and identifying lucrative business opportunities with a special emphasis on leveraging AI to set new market benchmarks.
- Define the Product Discovery and Product Delivery roadmaps, ensuring they are in alignment with our AI integration strategy and market leadership objectives.
- Empower teams to effectively utilize AI tools within their Learning Plans and ensure agile delivery of customer value.
- Enable revenue growth across customer sub-segments by creating innovative solutions and delivering high-quality, impactful products and services.
- Support customer sub-segment and go-to-market teams with product launches and ongoing sales efforts, including customer visits and various customer engagement activities.
- Contribute to the expansion of the global Thomson Reuters Product Management community and aid in the transformation of Thomson Reuters from a "holding company" to an "operating company," fostering shared capabilities and connections across the product portfolio.
Key Activities:
- Oversee the entire product lifecycle, from ideation to execution, ensuring exceptional customer experiences and measurable business outcomes for the SurePrep product line.
- Strategically steer the long-term direction of the SurePrep product line, crafting a roadmap that deeply resonates with customer needs, leverages AI for competitive differentiation, and aligns with overarching ATP and TR business goals.
- Clearly define and communicate the problem, opportunity, and envisioned AI-powered solution to customers, cross-functional teams, and internal stakeholders.
- Collaborate with fellow product leaders to manage, streamline, and optimize the integration with other TR products across the ATPA product portfolio including using advanced AI-powered tooling and capabilities.
- Develops and leads a best-in-class team of product managers in successful execution of the strategic roadmap.
- Develops strong cross-functional relationships (with technology, customer experience design, marketing, sales, etc.) to deliver high-value, innovative experiences to TR customers.
- Drives strategic projects outside their specific area of product ownership that will help shape long-term business strategy.
Key Deliverables:
- Define, monitor, and drive the execution of product and business plans that exceed performance benchmarks for the SurePrep product line, leveraging AI insights to optimize product, revenue, cost efficiency, and growth.
- Product roadmap - outline the path towards achieving vision and growth objectives including revenue, profit, market share, and return on investment for all business channels and key customers, in short and long term.
- Define Product Discovery and Delivery roadmaps with a relentless focus on strategic alignment, data-driven decision-making, customer insights, and business imperatives to deliver the most impactful and high-quality solutions to our customers.
- Ensure the delivery of superior-quality, high-value products, experiences, and services in collaboration with technology and content teams, emphasizing continuous enhancement within the agile development framework.
- Develop a customer experience strategy that confidently transitions users from legacy software to TR’s AI-powered cloud-based solutions, ensuring a smooth and trust-building changeover.
- Collaborate with sub-segments and marketing teams to clearly communicate the value proposition of new products and enhancements, ensuring alignment with customer needs and market demands.
About You:
You're a fit for the role of Director, Product Management - SurePrep if your background includes:
- Minimum of 10 years of experience in technology Product Management or a similar customer-facing role with a track record of successful product delivery.
- Demonstrated leadership in building and managing high-performance product management teams, with experience in both direct management and cross-functional team collaboration.
- Strong strategic vision with a proven ability to develop product strategies, set clear directions, and facilitate change that yields measurable short- and long-term achievements.
- Expertise in articulating comprehensive product requirements and driving effective iterative development and testing to ensure high-quality software outcomes.
- Exceptional prioritization skills, with a focus on delivering customer value and incorporating stakeholder feedback into product decisions.
- Excellent collaborative and influence skills, with the ability to work effectively across all organizational levels and functions, particularly with marketing and technology teams.
- Experience in guiding teams through experimentation and data-driven decision-making to refine products and processes.
- Entrepreneurial mindset with a willingness to innovate, take calculated risks, and adapt to changing market and organizational needs.
- High levels of energy and collaboration, strong time management skills, and a results-driven approach to work.
- Experience with launching and scaling cloud-based (SaaS) solutions, especially in B2B environments. Experience with tax, financial, or enterprise products is highly desirable.
- Bachelor's Degree in a relevant field; an advanced degree such as an MBA is a plus.
- Familiarity with product management tools such as JIRA and proficiency in Microsoft PowerPoint for effective communication and collaboration.
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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