Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Conducts regular yearly MOR to ensure all standards are follower as per Hyatt regency brand standard guidelines.
Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.
Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented and every employee has a complete understanding of these.
Works closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Ensures that all employees are up to date with the availability of seasonal and new products on the market.
Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate.
Administrative:
Ensures that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
Oversees the preparation and update of individual Departmental Operations Manuals in the Food and Beverage Division.
Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
Represents the Food and Beverage function on the hotel's Leadership Committee.
Financial:
Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Ensures that each profit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximising profit while delivering on the brand promise.
Ensures that each cost centre (e.g. Stewarding, Banquets, etc) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
Coordinates the preparation of the Annual Business Plan for Food and Beverage.
Strategically analyses business performance strategically to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.
Manages costs proactively based on key performance indicators, working through the respective Heads of Department as appropriate.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
Participates in weekly yield and revenue management meetings actively, overseeing the appropriate pricing structures to maximise yield and overall profits in Outlets and Banquets.
Maintains professional relations with food and beverage suppliers to get best deals and sponsorships for the hotel.
Works closely with the revenue manager to maximize revenues and profits in banquets and restaurants.
People:
Oversees and assists in the recruitment and selection of all Food and Beverage employees and ensures that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their employees.
Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Maximises the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Conducts annual Performance Development Discussions with Heads of Department and supports them in their professional development goals, and ensures that they in turn conduct annual Performance Development Discussions with their employees.
Ensures that each Head of Department plans and implements effective training programmes for their employees in coordination with the Training Manager and their Departmental Trainers.
To adhere to and ensure that every employee in the department / division understand all the principles of Hyatt’s Global Privacy Policy and comply fully with all the obligations as per the policy.
Align all day-to-day functioning of the department / division consistent with Hyatt’s Global Privacy Policy.
To implement and monitor the key contributors to the employee engagement survey, to analyse the results, prepare and implement appropriate action plans, and to achieve consistent high level of engagement and improve on it year on year.
To identify high performing employees (HIPOS), assist in their career planning, personal growth and development while supporting the hotel succession plan and retention.
To closely monitor the Attrition patterns of the department / division on a monthly basis.
To understand the reasons for employee turnover in the respective areas and take appropriate corrective actions along with the HR department, to control turnover wherever possible.
Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
