Are you passionate about the chance to bring your extensive Delivery experience to lead technology & Engineering teams through complex, full life cycle implementation in a world class company? The Commercial Engineering team is looking to add a Director of Engineering to a well-established global team. This position requires someone who is passionate learner, an independent thinker, innovator, works collaboratively across multiple disciplines, and thinks strategically about delivering Technology solutions and services to internal and external customers. This role demands outstanding engineering, leadership, communication, and problem-solving skills as well as expertise in areas including marketing, sales, CPQ, order management and Partner Portal. The successful candidate will drive technological excellence using our core tech stack—Salesforce, SAP, integration technologies, and other digital solutions to enhance our customer lifecycle, while patterning with business leaders to drive Thomson Reuters growth.
As a Director of Engineering, you will be responsible for multiple capabilities of different complexities working with other senior project leads to ensure the technical aspect of the program is delivered on time and within budget. Building and maintaining strong relationships with sales, marketing and internal Product Teams, understanding their need/business challenges, and ensuring that the delivery meets or exceeds their expectations.
About the Role
As a Director of Engineering, Major Responsibilities / Accountabilities:
Delivery: Architect the overarching vision and strategy for Go to Market commercial technology solutions that support every phase of the customer journey. Lead the design, development, deployment and integration of core platforms such as Martech applications, Salesforce, CPQ, and other integration/digital technologies.
Leadership and Strategy: Lead and mentor a team of engineers, fostering a culture of innovation and continuous improvement. Collaborate closely with cross-functional teams to ensure a seamless and efficient customer journey from initial contact through sales, order management. Establish and ensure the strategic roadmap for Go-to-Market technology systems, including setting long-term goals, defining solution delivery models, and identifying opportunities for growth or improvement, ensuring alignment with broader business objectives to support revenue targets, customer satisfaction goals, and Agile delivery methodology.
Process & technology Improvement: Assess technology stacks to ensure our systems are efficient, scalable, this may include implementing new technologies or methodologies. Continuously assessing and improving delivery processes to increase efficiency, reduce costs, and enhance quality.
Stakeholder Communication: Communicating effectively with all stakeholders, including internal Product customers, team members, and senior management, to ensure transparency and buy-in for delivery strategies.
Performance Metrics: Establishing and monitoring key performance indicators (KPIs) to assess the effectiveness of technology solutions, delivery operations and make data-driven decisions. Continuously assess system performance and implement improvements as needed.
Risk Management: Identifying potential technical & Delivery risks in terms of timelines, budgets, or quality, and developing strategies to mitigate these risks.
Financial Management: Overseeing the budget for delivery operations, including forecasting, resource allocation, and cost control.
About You
You’re a fit for the role of Director, Delivery if you have:
Minimum of 15+ years of experience in technology leadership roles, with extensive experience in end-to-end customer lifecycle management and commercial technologies.
Proficient understanding of Martech applications, Salesforce, CPQ, digital technology platforms, and integration technologies (API, Apigee, Boomi, etc)
Proven track record of technological strategy formulation and execution in a commercial context.
Strong analytical, problem-solving, and decision-making skills.
Excellent communication and team leadership capabilities.
Bold enough to challenge the status-quo
Strong thought leaders, influential communication skills, and a capacity to guide and direct field-facing initiatives through the leadership team
Proven effective project management capability in a highly matrixed, customer-centric organization
Always focused on doing what's right for the business
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.