The Director, Legal Software Professional Services is a highly motivated and experienced leader responsible for the delivery of implementation and related services of Legal Software products in Asia and Emerging Markets (AEM). AEM comprises Australia-New Zealand, Asia, Middle East and Africa.
This is a multi-faceted, strong leadership role that requires expertise of implementations for clients, along with strong people management capabilities with a geographically dispersed team.
The role is responsible for capability development, sales enablement, delivery success and resource management for Legal Software products, working as part of the Professional Services team for Asia and Emerging Markets region (AEM).
About the role
The role will report to Vice President, Professional Services, Asia and Emerging Markets. The key responsibilities are below.
Owns the delivery of Legal Software project implementations for customers across Corporates and Legal Firms
Drives the successful delivery of global projects pertaining to the implementation of Thomson Reuters Legal Software products, namely HighQ, Contract Express and Legal Tracker.
Establishes strong project governance practices, leading clients to implement, adopt and retain Thomson Reuters products.
Can scope out a small/mid/large projects based on business requirements and achievable benefits.
Can create Statement-of-Work and workplans. Can direct and guide the customer and teams to on-time and on-budget completion for both time and material and fixed fee.
Manages portfolio level profitability to achieve financials KPIs.
Provides subject matter leadership to clients and team
Builds strong client relationships, leveraging those relationships to drive upsell and cross sell
Brings strong functional and domain knowledge on Legal process transformation. Serves as a "trusted business advisor" to clients
Engages with General Counsels, lawyers and IT departments, leading conversations and guiding decisions
Manages client relationships, especially at C-levels and Department Heads.
Provides subject matter depth and expertise to team.
Plans the growth of delivery capabilities to align with the business growth
Responsible for working closely with senior sales leadership to understand the pipeline and plan delivery capabilities in line with the business opportunities.
Builds strategic partner and vendor relationships in the region to support successful delivery of projects and strengthen our position in the market
Supports the financial plan of the organization through resource planning related to the key drivers of revenue recognition, utilization and margins.
Enables sales growth by partnering with Sales Heads to provide necessary support in terms of pre-sales activities related to services scoping and estimates.
Provides strong leadership and people management in a matrix working environment
Manages a geographically dispersed team comprising of implementation consultants.
Demonstrates strong people management skills by being able to recruit, develop, and retain employees effectively to maintain a world-class team.
Achieves results through direct management and indirectly through influence. Focused on empowering direct reports and creating self-sufficient teams.
Mentors and guides consultants, principal consultants and leads in a matrix structure.
Demonstrates solution mindset, strong teamwork and collaboration skills
Works with peers within AEM and across the globe and builds strong relationships with them
Influences favorable customer outcomes through a strong orientation of win-win
Is highly solution oriented, and finds creative solutions to complex management, technology and people issues.
Additional Information:
The position requires up to 25% travel.
About You
Education: Masters or Bachelor’s degree in Law or Technology is preferred.
Required Skills (Must have), Necessary industry Experience & associated number of years of experience:
18+ years of project management, legal advisory, professional services or consulting experience in a client-facing organization.
15+ years of experience in Legal Tech industry.
Experience in adopting or implementing technology in legal function in Firms or Corporates, with a good understanding of how technology can bring efficiencies and key challenges involved
Specialized Industry knowledge required:
Deep experience in enterprise scale legal software implementation or product companies
Deep domain and functional expertise in Legal Operations, with strong understanding of legal process in Corporates and Legal Firms.
Must possess strong cross team/group/org collaboration skills; ability to foresee and analyze project risks, develop risk management plan and mitigate subsequent issues.
Must have high-powered analytical skills and the ability to understand concepts and situations that require quick decision for mitigation.
Must have excellent communication skills, both written and verbal, strong project management skills, and demonstrated success in adult learning and training principles/skills
Must have experience of managing a team, geographically dispersed if possible
Must have experience of dealing with senior management in customer organizations
Must have the ability to manage multiple escalation situations from customers and partners by providing responses that lead to mitigation.
Ability to understand high level technical discussions that are needed to drive conversations to closure.
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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