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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.
What you will be doing:
• Manages an assigned team of personnel which includes understanding skill types and proficiencies, planning, coaching, recruitment, selection, career and performance development and mentoring.
• Monitors staff performance, works with employees to implement goals and document progress.
• Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.
• Manages staff to ensure all duties are performed in an accurate and timely manner.
• Plans and maintains efficient operations by designing, implementing and evaluating level one operations process.
• Develops, implements and monitors policies and procedures.
• Monitors and analyzes telephone statistics and forecasts adjusting schedules to match call volumes.
• Implements production, productivity, quality and customer service standards.
• Identifies and resolves problems, completes audits, determines system improvements and implements changes and resolves escalations.
What you bring:
• Familiarity with at least one Public Cloud platform AWS/Azure.
• Cloud Computing – Knowledge of Compute, Storage, Networking, IAM, Monitoring.
• Knowledge of Ansible Tower and Ansible automation platform.
• Familiarity with System Design with DR/BCP concepts.
• Familiarity of SAML based authentication and AD concepts.
• Knowledge of CI/CD pipelines and DevOps concepts.
• Prior experience with running an SRE function.
• Knowledge of version control tools like GitHub, Bitbucket, Jenkins.
• Knowledge of Agile Project Management, Scrum and Kanban.
• Familiarity with RDBMS and NoSQL database technology.
• Knowledge of Cloud based Availability, Performance tuning, Reliability, Capacity, Change and Release, Incident/Interrupt Handling and Root Cause Investigation.
Education Requirements
Bachelor’s degree in computer science, information systems or other related technical discipline or the equivalent combination of education, training, or work experience.
Certifications:
What we offer you:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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