The Director, Global HR Services, will play a pivotal role in shaping and executing our HR Digital strategy with a focus on simplifying, automating and creating seamless experiences for our colleagues and leaders across Thomson Reuters. Reporting directly to the Head of HR Digital and Global Services, this role will be responsible for leading and managing a team of HR professionals to deliver comprehensive HR services across our global operations. The incumbent will ensure the alignment of HR initiatives by collaborating across our Regional HR and COE teams to lead the strategy and delivery of key HR processes with a digital first mindset.
About The Role
In this opportunity as a Director, Global HR Services, you will:
Lead the development and transition of the Global HR Services team, delivering core HR services with a focus on automation and service excellence.
Be a role model and coach in developing team members and future leaders to work towards their full potential by setting stretch goals and providing growth opportunities to encourage skill building.
Measure and monitor current services by ensuring SLA’s and targets are defined and results are reviewed with a goal to drive continuous improvement in HR processes, governance and employee experience.
Collaborate with COE’s, Business & Practice Partners to understand their needs and maintain an effective and achievable roadmap to scale.
Monitor and ensure legal, system, data, and local compliance is adhered to.
Use metrics to measure the success of programs, data to drive decisions on most needed support and make necessary adjustments.
Partner with peers on establishing a roadmap for intake of work with a global approach and collaborative mindset.
Research and keep up to date with market trends in HR digital, analytics, employee experience and digital tools.
About You
You are fit for the role of Director, Global HR Services, if you background includes:
15+ years of progressive success leading dynamic teams, preferably in HR Operations/Shared Services with a global organization.
Experience in Human Resources as an HR Advisor, HR Business Partner, HR Operations Manager, HR COE Program Manager or equivalent.
HR data, systems and process expertise, including Operations and reasonably other practices like Total Rewards, L&D, Recruiting or HR advisory roles, within a company serving 5K+ employees, fielding and resolving queries from multiple teams. Workday experience preferred
Excellent Program & Project Management skills including planning, organizing, and reporting on projects. User Design and Process Automation is desired and considered a strong asset.
Proven ability in executing work that requires inform/ input points across multiple stakeholders/ teams, spanning multiple time zones.
A forward thinking and passion for customer and digital-first mindset.
People Management experience, and experience growing and retaining a stellar team.
Comfortable and active experience in using data to drive decisions while protecting data and establishing and adhering to proper security access and data controls.
Able to handle complex problem solving, thinking out of the box and the ability to work through interwoven dependencies and structures. Able to influence at all levels of the organization without authority
Change management and accomplished written and verbal communications experience.
Strong interpersonal skills, a trusted collaborator with peers coupled with exceptional communication abilities – written & verbal.
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.