You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Functional Description:
The Global Risk and Compliance (GRC) organization is responsible for identifying and managing risk across all processes and geographies at American Express. The GRC Platforms and capabilities team within GRC is responsible for building and implementing innovative technology solutions for risk management. As part of Project Fusion, this Director will be responsible for leading a group of Product Managers and Product Owners through the Product Management of Project Fusion, supporting the Financial Crimes Platform solutioning in India.
Role & Responsibilities:
We are seeking Digital Product Director to become part of our global team. This is a team of dreamers and realists using their creative and analytical chops to design and build world class platforms. These platforms are the heart of American Express’ Risk Management function.
This position is within the GRC Platform and Capabilities team within Global Risk and Compliance Line of Business. The Digital Product Director position will provide day to day strategic support and function as the primary point of contact owning the vision and roadmap of technology products and platforms for the Global Risk and Compliance organization, on the Fusion Project. Particular focus would be on risk management initiatives, process control and improvement and end user experience. This is a highly visible and strategic position within the company.
- Own the platform/product or EPICs end-to-end.
- Collaborate with business partners and colleagues in defining vision, strategy and roadmap
- Enable cross-functional collaboration with stakeholders such as Risk, Compliance, Privacy, Operations, Legal etc. to define solutions.
- Collaborate with engineering partners in defining system architecture and design and detailed work plans
- Be a storyteller and clearly articulate the why, what, and how of the product or feature
- Define and articulate business metrics and targets for initiatives and platforms and own ongoing monitoring and improvements
- Maintain an active product backlog that closely aligns with the strategy and roadmap
- Translate software product roadmap into minimum viable product iterations.
- Work closely with the Technology team to develop, test and deliver the defined user stories for the platform capabilities and features and rapidly iterate new solutions through automation and demo/prototyping.
- Own and accept all user stories or features for assigned scrum team or capabilities
- Review/demonstrate sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues
- Ensure that the appropriate tracking and reporting is in place to track performance post launch to evaluate future investment.
- Anticipate program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery
- Understand and apply new trends and competitive best practices into requirements and team method of work
- Identify opportunities to test and learn, define hypotheses, design experiments, evaluate results and recommend next steps
- Champion, support and implement agile principles.
- Lead and mentor product managers in aligning roadmap and user stories into the Backlog
Minimum Qualifications:
- 10+ years of Product Management experience driving product implementation in an iterative approach
- A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset
- Must have the ability to “connect the dots” between different requirements of different stakeholders
- An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Agile, and SAFe principles
- Experience managing multiple products/EPICs and building relationships
- Proven track record in defining winning product constructs and delivering a product vision and roadmap
- Ability to push the boundaries of existing technologies and processes
- Strong leadership with the ability to influence others through relationships without authority
- Must possess a growth mindset and creative thinking skills
- Have the aptitude to zoom in to the lowest level of details and zoom out describing vision and strategy
- Must have the ability to translate problem statements and opportunities into compelling presentations using data as the foundation
- Have intellectual curiosity and be a quick learner
- Build empathy with customers and end users knowing that the impacts of their work can be felt across multiple entities
- Bachelor’s Degree in related field required; advanced degree in Business or Engineering preferred
- At the core of Product Management, every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:
- Strategy Formulation
- Business Analysis
- Business Case Development
- Agile Practices
- Technical acumen and knowledge
- Adaptive Communication
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
