Director - Data Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Global Services Group (GSG) delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The GSG MIS and Analytics team is responsible for providing Executive Decision support through advanced analytics and MIS, helping the organization to leverage our competitive advantage and capitalize on the unique asset of Relationship Care® to drive customer engagement to deepen loyalty with our customers and drive brand advocacy. Team has a global footprint though this position will be based out of the American Express Service Center in Gurgaon, India. 

The Director - Data Management, will lead development and enablement of Data & Business Intelligence (BI) solutions for GSG MIS stakeholders, with focus on product ownership and management, leveraging enterprise capabilities. This role will combine deep technical expertise with strategic business acumen to build, deliver and optimize data layers and reporting systems that empower decision-making and drive business growth. The ideal candidate should have extensive experience in data engineering, BI solution architecture, team leadership coupled with a strong understanding of business needs and the ability to bridge the gap between technology and business objectives

Key Responsibilities

Leadership and Strategy

·Lead, mentor and manage a cross functional team of data engineers, BI developers and business analysts to ensure high quality of delivery

·Define and drive the strategic vision for data and BI solutions, aligning them with the organization's business objectives and goals

·Actively engage with business leaders on prioritization and demand management

·Ensure data and BI solutions adhere to the highest standards of performance, scalability and adherence to governance guidelines

Solution Development & Architecture

·Oversee the design, development and implementation of data pipelines, layers, reporting systems and dashboards

·Develop and maintain scalable architecture that supports analytics, reporting and self-service BI capabilities

·Ensure proper integration of sources, cloud platform/data warehouses and operational systems

·Provide expertise in BI tools, technologies (including Power BI, Tableau etc)

Business Enablement

·Serve as a bridge between business users and technical teams

·Collaborate with business stakeholders and leaders to understand their requirements and deliver appropriate solutions

·Drive adoption of BI tools an solutions within the business unit through training, change management and user support

Innovation and Process Improvement

·Continuously assess industry trends, tools, and technologies.

·Identify opportunities to improve data quality, business intelligence processes, and automation.

·Drive continuous improvement in BI-related workflows, optimizing performance and efficiency.

Governance and Compliance

·Implement and enforce data governance and data quality standards to ensure data integrity and security.

·Oversee the development and adherence to best practices for data access, reporting, and compliance with industry regulations.

Project Management

·Manage the full lifecycle of BI projects, including scoping, planning, resource allocation, and timeline management.

·Ensure projects are delivered on time, within scope, and within budget, while meeting business objectives.

·Report on progress and outcomes to senior leadership, providing clear insights into project status and risk mitigation.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. MBA or advanced degrees preferred.
• 10+ years of experience in data and business intelligence, with at least 5 years in a leadership or managerial role.
• Experience with cloud data platforms (AWS, Azure, Google Cloud).
• Strong expertise in BI tools (e.g., Power BI, Tableau, Qlik) and data modeling techniques.
• Experience with data integration, ETL processes, and data warehousing concepts.
• Proven ability to design and implement end-to-end BI solutions and data architectures.
• Experience managing cross-functional teams and driving organizational change.
• Expertise in data governance, security, and compliance best practices.
• Excellent communication and interpersonal skills, with the ability to engage with both technical teams and business stakeholders.
• Project management experience and familiarity with Agile methodologies.
• Strong problem-solving and analytical skills, with a focus on delivering actionable insights from complex data.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.