Director - Data Analytics

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

With a focus on digitization, innovation, and analytics, the Enterprise Digital and Data Solutions (EDDS) team creates central, scalable platforms and customer experiences to help markets across all of these priorities.Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EDDS is the integration of diverse skills across all of its remit. EDDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.

The Acquisition Experiences Analytics team within the broader Digital Experimentation and Insights (DE&I) team in EDDS supports optimization of our acquisition experiences (Shop, Member Get Member, Application Experience, New Accounts, Communications etc.) through insights and experimentation. The team specializes in using data and best Experimentation Practices around digital product usage to drive improvements in the customer experience to deliver higher satisfaction and business value.

This role will report to the Vice President of Acquisition Experiences Analytics team and will be based in Gurgaon. The candidate will be responsible for delivery of high impactful analytics to optimize acquisition experiences across International Markets as well as optimize for Global Member get Member Experience.

• Deliver strategic analytics and high velocity experimentation- focused on acquisition experience and customer servicing needs
• Help increase acquisition across our digital assets
• Define and build key KPIs to monitor the digital health and success
• Support the development of new products and capabilities
• Deliver read out of new launches uncovering insights and learnings that can be utilized to further optimize the experience
• Gain deep functional understanding of the enterprise-wide product capabilities and associated platforms over time and ensure analytical insights are relevant and actionable
• Power in-depth strategic analysis and provide analytical and decision support by mining digital activity data along with AXP closed loop data

Minimum Qualifications

Required Qualifications and Experience

• Post graduate Degree in business, economics, statistics, mathematics, engineering or finance
• Minimum 7 years’ relevant analytics experience with a background in quantitative business analysis and statistical and modeling techniques; experience in digital analytics preferred
• Proven experience of leading in house digital analytics teams and working on data integrations with partners, with a track record of consistently delivering results though developing advance analytics and platforms
• Superior problem-solving/decision making skills
• Excellent teamwork and thought leadership skills with experience collaborating with partners across the globe
• Strategic and analytical orientation - numerical with forecasting, plus Financial acumen to drive business analyses

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.