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Director-Controller

- American Express Company
- India

Today 2025/05/21

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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Service Management & Assurance (SMA) Director is a leadership role within Controllership, Finance. This position focuses on ensuring the integrity of financial data utilized for regulatory reporting, managing delivery of advanced analytics, and providing operational support to ensure financial systems are working as designed and required auditability & controls are maintained. This role is pivotal in ensuring financial accuracy, operational efficiency, and excellent service delivery within the organization. It demands a combination of technical expertise, strategic leadership, and a customer-centric approach. Below is a comprehensive job description for this role:

Key Responsibilities:

GL Assurance:

Oversee the integrity and accuracy of the Subledger data used for U.S. Regulatory Reporting and ensure compliance with regulatory requirements & policies
Implement controls to prevent errors and ensure completeness
Drive continuous improvements in Assurance processes to enhance efficiency and reduce risks
Act as the point of contact for external and internal audits related to the GL Assurance function

Service Management:

Lead end-to-end operational support to ensure financial systems are working as designed
Provide Level 1 support & collaborate with cross-functional teams to address gaps, resolve issues, and enhance customer satisfaction
Optimize processes through automation, technology integration, and best practices
Partner with Tech teams to ensure the reliability and performance of financial systems

Analytics

Oversee the design, development, and maintenance of interactive dashboards and reporting solutions
Ensure dashboards deliver actionable insights by combining advanced analytics techniques (e.g., predictive, prescriptive) with intuitive visualizations
Standardize data visualization and reporting templates for consistency and efficiency
Collaborate with IT and data engineering teams to ensure seamless integration of dashboards with data platforms and systems

Leadership & Team Management:

Lead and mentor a team of FinTech professionals
Foster a culture of accountability, continuous learning, and innovation

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Director-Controller

Job Description