Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. In this role, you will manage the Content Governance process for all Wealth Management customer marketing and alerts. This position ensures that all content that is published on a digital experience (site or mobile) or sent to clients via email, push or SMS has been approved by the business requestor and the appropriate legal and compliance reviewers. This includes morganstanley.com/wealth. the ETRADE public site and mobile app, 13,000 Advisor sites, and 1,300 account alerts. In addition to working with the business requestor to ensure accurate and approved content, this position will also manage a content publisher proficient in Adobe Experience Manager who will make required updates. This person will also be the team liaison to local leadership for the 4 person marketing operations team based in Mumbai. This role will be located in Mumbai, India. Primary Responsibilities > Manage and refine content governance process to ensure all published content has current approval. > Scale process over time to include all site and mobile content (3 domains, +15k sites, 1,300 alerts). > Engage business requestors (content owners) to ensure content is submitted for approval in a timely manner and required attestation forms are completed. > Ensure all updates to content are made and documented for audit purposes. > Monitor team workflow, productivity and provide performance evaluations, constructive feedback, coaching, and disciplinary action when necessary. > Establish, maintain, and support strong working relationships with stakeholders including but not exclusive to content requestors, subject matter experts, legal and compliance, and marketing operations team members. > Manage multiple work items through planning, co-ordination, communication, and collaboration. > Communicate clearly through verbal and written communication leaving no room for misunderstanding. > Identify, develop, refine, and deliver team reporting.
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