Job Description
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. What you will be doing:Work closely with the GBPO teams and LOBs to close the presales requirementsRespond to customer inquiries and issues via emails with a high degree of expertise and as per GBPO requirementsProvide in-depth and accurate information about GBPO products and services to customers, catering to their specific needs and concerns.Ensure a superior pre sales response through outstanding communication and advanced problem-solving skillsCollaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in presales supportIdentify and consistently measure programs and deliverables against key performance metrics (KPIs)What you bring: Excellent verbal and written communication skills in English 5-7 years of experience in BPO presales service, specifically in handling US and UK customersStrong interpersonal skills with the ability to empathize and understand complex customer needsDetail-oriented with excellent multitasking and organizational abilities, managing high-volume inquiriesProficiency in customer service software, CRM systems, and advanced computer skills Prior experience in pre- sales is a valuable asset in this roleFinancial services industry knowledge and/or large tech company experience is preferredRelationship builder with proven ability to work with senior business leaders and executivesAbility to work collaboratively in a fast-paced team environment and across all organizational levels where flexibility, collaboration and adaptability are importantAbility to successfully overcome obstacles and attention to detailWhat we offer you:A range of benefits designed to help support your lifestyle and wellbeingA modern international work environment and a dedicated and innovative teamA broad range of professional education and personal development possibilities – FIS is your final career step!A work environment built on collaboration, flexibility and respectPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass
