Digital Transformation Analyst II

Company Description
Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: FIS Global

Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Digital Transformation Analyst II

(Lead Analyst - Digital Transformation)

BI_Insights

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description:

Career level professional individual contributor role. Experienced, fully qualified professional with a full understanding of their area of expertise. Works independently on problems of diverse scope.

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge, and a desire to excel in the financial world.

What You will do  

• Analyze new and existing customers KPI performance and develop Back office/ Contact center improvement plans
• Collate content for inclusion in various reports
• Create & publish combination of daily, weekly, monthly, quarterly, annual, and ad hoc reports
• Appropriate and timely engagement with the respective Client Service Manager regarding any aspect of service management reporting
• Responsible for successful delivery of contact center improvement recommendations resulting in highly satisfied, referenceable clients  
• Work with cross functional teams to understand the data extracted from different applications
• Create reports/dashboards on Excel/Power BI/Tableau

• Extract/Transform/Load data from large scale databases or information systems to create custom datasets or models.
• Analyze and summarize data into graphs, charts, plots and reports for management use in support of call center operational and business objectives.
• Provide recommendations for improvement and written documentation that relates to analysis of data.
• Research data anomalies and issues.
• Create tables, figures, listings, or other references for use in reports and presentations of analysis.
• Documents the Key Business challenge & articulate problems to the implementation team

Primary Skill

• Excellent written and oral communication skills including an ability to communicate with all cross functional teams (technical and business)
• Good Proficiency with Office 365 applications (i.e., Outlook, Teams, SharePoint, etc.)
• Good understanding of Operational KPIs (Voice & Data)
• Experience with data visualization using different visualization tools (Power BI, Tableau etc)
• Strong Knowledge of SQL, stored procedures, Functions, Trigger etc.
• Strong critical thinking skills and attention to detail
• Strong organizational and multitasking skills with ability to balance competing priorities
• Deployment and implementation of digital transformation tools and technologies

What we offer you

•A competitive salary with attractive benefits including private medical and dental coverage insurance

•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

•A modern work environment and a dedicated and motivated team

•A broad range of professional education and personal development opportunities

•A work environment built on collaboration and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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