General Information
Req #
WD00071961
Career area:
Information Technology
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Tuesday, September 17, 2024
Working time:
Full-time
Additional Locations: * India - Karnātaka - Bangalore
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
Job Responsibilities
- Explore new eCommerce capabilities based on industry trends and business needs.
- Manage end-to-end requirement definition for our B2C and SMB customers and internal stakeholders to provide cross-functional web solutions, using Agile methodologies.
- Work closely with business stakeholders to quantify business impact and business case for new capabilities.
- Coordinate with 3rd-party providers, Lenovo DT/IT, and other supporting teams to understand process impacts and estimate costs.
- Lead E2E blueprinting exercises with key stakeholders and functional web product managers to ensure all integration, resources, and process dependencies are addressed prior to development.
- Document process flows, integration mappings and changes to Telesales and support procedures.
- Engage UX on research, concept work, wireframes, comps, and prototypes.
- Lead cadence calls with stakeholders and executives to communicate status, ensure that deliverables are on schedule, and open issues are being properly addressed.
- Define E2E UAT test cases for new requirements across 3rd-party and other dependent Lenovo teams.
- Establish business and web success metrics with our analytics team and monitor ROI.
- Work with stakeholders to ensure new processes and procedures are clearly documented.
- Ensure users are trained on new functions and how to manage enablement and issues.
- Report to executives on progress toward KPIs, trends, and projects.
Required Qualifications
- Bachelor’s degree or higher required
- At least 7 years of experience in a product management environment in eCommerce, with a preferred concentration in the Services product upsell space
- Experience in constructing complex solutions and documenting requirements
- Experience communicating/advocating for projects with executives
- Experience working in a collaborative and energetic team environment
- Excellent problem solving and decision-making skills; deal with ambiguity in a fast-paced e-business environment
- Self-directed and proactive
- Ability to work cross-functionally in order to achieve desired results, on time
- Able to work across various time zones; off-hours and long hours as needed
- A clear sense of accountability & ownership
- Effectively builds & delivers presentations to all levels of management
- Knowledge of JIRA, Adobe Analytics
Preferred
- Experience with Agile, Scrum or other product methodologies
Additional Locations: * India - Karnātaka - Bangalore
* India
* India - Karnātaka
* India - Karnātaka - Bangalore
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