About Unilever International
Unilever International (UI) is a global business operating in cross-border B2B. Our purpose is to serve underserved markets, consumers, and customers. Every day, our shipments connect multiple sourcing units with customers around the globe.
Digital Evolution is our crucial enabler to provide superb customer experience and world-class operational excellence.
UI Intelligence & Digital Capabilities Team's missions:
Empower the future with digital brilliance - Create happiness for customers and teams by delivering digital growth channels, outstanding service, and resilient business operations. Secure success with confidence - Accomplish company objectives with peace of mind through safe and compliant technology.
As an Operational Excellence Intelligence and Capabilities (IC) Manager, you will connect the functions and the capabilities to enhance operational efficiency and effectiveness through strategic digital technologies and continuous improvement practices.
The Possible Metrics of success are Project Delivery OTIFs, Employee Engagement, and Business Case ROI delivery as Productivity, Cost Reduction, Time Reduction, and Waste Reduction.
Job Description:
Leading Digital Transformation Initiatives: Championing the digitization of operational processes to enhance efficiency and effectiveness. This involves identifying opportunities for user experience, process automation, and data analytics and implementing relevant technologies such as Business Process Management (BPM), Robotic Process Automation (RPA), and AI/ML.
Lead & manage the team of business analysts: providing mentorship, guidance, and direction to ensure high-quality work and timely delivery. Monitor and report on the performance and progress of business analysis activities and take corrective action when necessary.
Collaboration & Business-Capabilities Alignment: Develop and maintain substantial relationships with stakeholders, includingmanagers, analysts, and operations teams, to understand their challenges, goals, and technology requirements. Ensure the initiatives and solutions are designed to meet the specific needs of the function & are integrated seamlessly across various operational processes.
Requirements Gathering and Analysis:
It is conducting a thorough analysis of existing operational processes to identify bottlenecks, inefficiencies, and areas for improvement. This involves mapping current workflows and pinpointing where digital tools can optimize these processes.
Coordinate and facilitate requirements gathering sessions, workshops, and stakeholder interviews to elicit and document business requirements, user stories, and use cases.
Analyze these requirements and translate them into precise technical specifications to guide the development and implementation of suitable solutions.
Ensure that project deliverables, such as user interface, functional specifications, business process models, and data integration, are accurate, complete, and aligned with the organization's strategic goals and objectives.
Project Management: Oversees the execution of the capability's programs related to the UI business. This includes project prioritization, planning, resource allocation, tracking progress, managing risks, and ensuring timely delivery of solutions that meet the agreed-upon requirements.
Continuous Improvement and Innovation:
Establishing a framework for continuous process improvement post-implementation, where digital solutions are regularly evaluated and updated to ensure ongoing operational efficiency and effectiveness. This also involves empowering teams to identify and suggest areas for process improvement.
Staying informed about the latest trends and technologies in process design and optimization and applying innovative approaches to enhance operational processes.
Leveraging Data Analytics for Process Insights: Utilizing data analytics to gain insights into operational processes. This involves analyzing data to understand process performance, identify improvement opportunities, and make data-driven decisions.
Partners, Platforms, & Vendor Management: Collaborating with platforms, partners, and technology vendors to assess and select appropriate software or tools for the business. Evaluate proposals and manage relationships to ensure the delivery of quality solutions and services.
Change Management and User Adoption: Guiding teams through transitions, fostering adaptability, and ensuring seamless integration of new processes and systems.
Data Governance, Risk, and Security: Collaborate with the security team to implement robust data governance and security measures to protect against data breaches and ensure compliance with relevant regulations. Identify potential risks in process changes and develop strategies to mitigate these risks.
Performance Metrics and KPIs: Defining key performance indicators (KPIs) for process optimization and regularly monitoring these metrics to assess the impact of digital initiatives on operational efficiency.
Skills and qualities required
Experience:
Minimum five years of experience in management roles covering business functions, digital transformation, or IT consulting.
High proficiency in Design Thinking, Agile methodology, Team Structures, Change Management, and Product development.
Preference to previous experience in a business partnering or project management roles covering cross-functional/global teams & delivering Capabilities /Technological products/programs.
Education:
A bachelor's degree in business management, information technology, computer science, business administration, analytics, or a related field.
Preference to MBA.
Business Acumen
Candidates should be able to demonstrate how capabilities solutions can drive value and contribute to the company's success.
Strong understanding of Marketing, Finance, and Supply Chain domains.
Familiar with fundamental business and operations processes: Order to Cash / procure to cash / Sales Pipeline / Record to Report.
Fundamental Knowledge of Finance and Profit & Loss.
Proficiency in collecting, analyzing, and interpreting data to make informed decisions about process improvements.
Experienced in User Journey, Process Mapping, and Modeling: visualizing and documenting the steps of user journey, supporting process and data requirements.
Experienced in Business process improvement techniques such as Lean, Six Sigma, or other continuous improvement methodologies that focus on reducing waste, improving quality, and optimizing processes.
Experience managing relationships with technology vendors and knowledge of the vendor selection process & negotiations.
Experience in Managing strategic and Tactical Change management via Kotter 8 Steps, ADKAR, and Nudge methodologies.
Analytical thinking and problem-solving
Ability to identify problems, propose effective solutions, and drive continuous improvement.
High Attention to Detail to focus on the minute aspects of a process to ensure accuracy and thoroughness in process analysis and redesign.
Creative and able to generate and consider innovative solutions to a problem.
Able to quickly absorb the latest information, willing to learn and improve continuously.
Logical and systematic thinker, able to employ analytical skills to analyze a problem and design a solution.
Detail-oriented, focusing on ensuring all deliverables' accuracy and completeness.
Proficient in Agile business analysis methodologies, tools, and techniques.
Leadership and management
leading cross-functional teams, guiding stakeholders, and driving organizational change.
Influencing, mentoring, coaching, and developing team members.
Behavioral characteristics
Agile Mindset – Customer-centric, embraces change, adaptable & flexible to situations & solutions, able to make informed decisions, embraces experimentation & failure as continues learning & improvement, resilient.
Initiative-taking, a purpose-driven individual who is adaptable to rapidly changing environments.
Strong organizational and time management skills, with the ability to prioritize tasks, focus, and manage multiple projects concurrently.
Self-learner to stay updated with the latest developments in technology and IT trends.
Collaboration & Communication Skills
Team player.
Proactive listener to understand with empathy & act with kindness.
Ability to bridge the gap between technical and non-technical personnel.
Ability to collaborate with cross-functional teams globally and understand cultures & communication patterns.
Able to convey ideas effectively to engage stakeholders, deliver the message, and influence decision-making.
Softwareres familiar or some experience with:
RPA/Pega/Bizgi/Salesforce/Power Apps
Microsoft Power Platform / Data Visualization (Power BI / Tableau/alteryx).
Microsoft Suite (Excel, Powerpoint, Outlook, Word).
Project Management Tools (Jira, Confluence).
Wireframe design and concepts (Figma).
Collaboration Tools (Teams, Sharepoint).
Essential Network in the team:
UI leadership team.
UI Intelligence and Capabilities Leadership.
Capabilities team.
Business and Operational stakeholders.
Vendors.
Core One Tech platforms team.
Developers, Architects.
Good to have
Some programming and technical knowledge.
Database design, dataflow diagrams, process diagrams.
Data analytics skills.
Knowledge in User Experience design.