Digital Experience Engineer

Discover the Unexpected 

Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done.

Our 18k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Experian Asia Pacific's culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, equity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re committed to fostering a strong sense of belonging and a place where you can bring your true self to work.

Our uniqueness is that we truly value yours. We’re an award winning organisation due to our strong people first focus. This includes Top Employer™ and Great Place To Work™ accreditations.

Learn more at www.experianplc.com

The Digital Experience Engineer is responsible for management, configuration and optimization of the Nexthink platform to enhance the digital employee experience and improve IT operations.  

This role also involves analysing data, resolving incidents, keeping ahead of emerging trends, understand business area opportunities and challenges, process or system impacts to all related business or systems areas involving DEX and ensuring that the IT environment is efficient and secure.  

• Administration experience of Windows PC OS and Mac OS 

  
  

• Comfortable performing in a process-oriented and change-controlled working atmosphere. 

  
  

• Team player with the ability to communicate and present to non-technical audience. 

  
  

• Solution-oriented, constructive approach to problem-solving. 

  
  

• Proven organizational and multi-tasking skills. 

  
  

• Demonstrable experience working across multiple technical disciplines. 

  
  

• Bachelor’s degree in a technical discipline or 8+ years of related experience.

  
  

Core Knowledge, Skills and Abilities: 

• Advanced to expert skill level with PowerShell 

  
  

• Advanced to expert skill level with Bash 

  
  

• Advanced to expert skill level with Python 

  
  

• Advanced to expert skill level with SQL 

  
  

• 4+ years’ experience utilizing and administration of Nexthink 

  
  

• Microsoft SCCM and Intune experience 

  
  

• Advanced knowledge of Windows 10 and Windows 11 

  
  

• Intermediate knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshooting 

  
  

• Advanced knowledge of scheduled tasks, group policies, etc. 

  
  

• Intermediate knowledge of Group Policy and how GPOs apply 

  
  

• Advanced practical windows systems and Mac administration skills 

  
  

• Proficient in operating remote management tools 

  
  

• Proficient in ITSM ticketing management 

  
  

Key Result Areas :

• Configure and maintain the Nexthink platform in conjunction with the Digital Experience Office. 

  
  

• Configure data collection settings to gather relevant information from endpoints.  

  
  

• Analyse raw DEX toolset data to identify potential remediations and provide solution recommendations for consideration 

  
  

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