Grade Level (for internal use):
The Role: Digital Engagement & Training Associate
The Team:
The Capital IQ Solutions Business Development Team works collaboratively, with a wide mix of internal and external stakeholders, to affect the growth strategy of S&P Global’s CIQ and CIQ Pro franchise, including: execution of revenue and growth strategy for the desktop; establish packaging and pricing with alignment from other Business Lines, Sales & Marketing; own the day-to-day desktop customer experience; and deliver insights to inform desktop roadmap
Within the CIQ Solutions Business Development Team, the Digital Engagement & Training Team (the Team) manages the digital and self-service resources available today in CIQ and CIQ Pro to help engage, communicate, and train our users within all client segments. The different tools and resources managed by the team include: CIQ & CIQ Pro Release Management, CIQ Pro Academy, Videos, Training Webinars, In-Platform Communications, and Help Site / Knowledge Base.
This role collaborates across various groups, including the team and the wider CIQ Solutions Business Development team, Client Support, Customer Success, Sales & Account Management, Product Specialists, Product Managers, Content and Technology, and more.
Your impact:
As a Digital Engagement and Training Associate, you will play a critical role in enhancing the user experience in CIQ and CIQ Pro through the management of the Help Site / Knowledge Base. Your efforts in managing the CIQ & CIQ Pro Help Site will directly contribute to the product’s success by ensuring both internal and external users are well-informed and proficient in utilizing the platform’s features. This role also provides the opportunity to learn and manage other impactful digital and self-service assets, including training webinars, videos, in-platform messaging, release resources and more, to ensure users are aware of the relevant features and enhancements and trained on using the platform. In this role, you will impact the company's ability to retain and grow its user base by providing helpful resources to educate and train users that leads to increased usage in the platform over time and foster a knowledgeable and engaged user community.
Responsibilities:
Knowledge Base Management:
Digital Engagement & Training Resources:
What We’re Looking For:
Basic Qualifications:
Location: Gurgaon, India
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
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