Digital Customer Engagement Manager - SAP Enterprise Cloud Services

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Summary & Role Information:

The charter of ECS Private Cloud Customer Center is to ensure seamless adoption of RISE with SAP S/4HANA Cloud, Private Edition solution by customers through a modern digital Engagement Delivery model. The dCEM role of this unit will ensure excellent process setup and business setup for our Global Unit. This digital unit shall ensure innovative and standardized approaches towards managed services delivery of contracted responsibilities towards the customers. The dCEM will focus on an outstanding understanding and experience of our customer facing processes. In this role, he/she will combine this acquired knowledge with a deep business analysis to ensure the success of our organization.

The Role:

• Get comfortable understanding ECS & PC3 strategy and processes, including interacting with our customers.
• Work in active collaboration of the colleagues in the Business Intelligence Office, Customer Engagement & Intelligent Automation Team, Chief Process Owner, and the Regions and participate in global initiatives that will provide improvement and evolution of our engagement model in alignment with the GCE Strategy.
• Support the creation of assets and other communications with a strong focus on the PC3 strategy and the multiple initiatives.
• Proactive collaboration with all regional and global stakeholders, ensuring key events and milestones are communicated timely and effectively.
• Contribute and drive creative initiatives that will support the scalability of ECS, with a deep focus on process efficiency and automation

Experience (Role Requirements):

• 0-3 years of overall SAP experience
• Customer facing experience and passion for strategy
• Understanding of SAP offerings, Private Cloud, SAP Basis knowledge
• Demonstrated project management skills
• Creative mindset with passion for technology; understanding of new technologies like AI is a plus
• Passion for processes and operational excellence 
• Strong analytical and documentation skills with good communication, written and verbal
• Flexibility to work on different time zones, as required, availability to join global team meetings and to actively collaborate on global initiatives
• Comfortable working in a fast paced environment
• Experience engaging with leaders from diverse cultures, Passion for diversity
• Strong experience working in a multicultural setup
• Understanding of third party/supplier setup and collaboration is a plus.

About the team / Brand / Line of Business:

The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation. One of the main tasks ECS is offering and providing real-time cloud platform operation, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk. The mission of the Client Delivery Engagement Shared Services unit in ECS is to help our customers adopt the S/4H Private Cloud solution seamlessly and effectively, using standardized and automated delivery approaches by a scalable team engagement and technical roles.  

#SAPECSET, #SAPECSCareers

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 400025  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.