Digital CRM Techno-Functional

Job Description

ERP Analyst provides project coordination, functional expertise, and contributes to improvements and enhancements for mission-critical, enterprise-wide information systems. The ERP Analyst is responsible for project tracking and control for assigned modules or systems, serving as a liaison between functional and technical resources to manage the development of new system functionality, upgrades, system modifications, and day-to-day problem analysis, issue tracking, and resolution. 

What we need:

• 5-10 Years of experience as a Techno-Functional Business Analyst supporting a external customer facing portals
• SCM backgroud would be preferred.
• Experience on CRM Domain 
• Data analysis – Must have proficiency with SQL, Microsoft Excel 
• Strong analytical skills 
• Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing 
• Experience working on agile methodology projects with highly volatile requirements 
• Ability to work independently, as well as part of a team 
• Detail oriented and self-starter with strong written and interpersonal skills 
• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users 
• Strong attention to detail and excellent problem-solving skills 
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and delivery teams 
• Open to work in Rotational Night Shifts

What you'll be doing:
● Requires in-depth knowledge and experience
● Solves complex problems; takes a new perspective using existing solutions
● Works independently; receives minimal guidance
● Acts as a resource for colleagues with less experience
● Represents the level at which career may stabilize for many years or even until retirement
● Contributes to process improvements
● Typically resolves problems using existing solutions
● Provides informal guidance to junior staff
● Works with minimal guidance

Experience / Education:
Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.