DGM-EDM

Introduction
At IBM, we view work as more than just a job; it’s a calling. Our mission is to build, design, code, consult, and lead in this new era of technology, solving some of the most complex problems. This role centers on understanding clients’ needs regarding people outcomes and crafting solutions that leverage IBM HR capabilities to deliver those outcomes. As a Deputy Group Manager, you’ll collaborate with the best minds at IBM, interact with clients to align with their business needs, and engage multiple stakeholders to ensure the successful delivery of solutions. You’ll serve as a catalyst for change, enhancing the employee experience for our clients.

Your Role and Responsibilities
As a Subject Matter Expert in EDM/Core HR Transaction Processing, you will be a pivotal member of our HR operations team, ensuring the accurate and efficient processing of employee data management (EDM) and Core HR transactions. Your expertise will be instrumental in maintaining data integrity, optimizing HR processes, and providing exceptional service to our client stakeholders and employees

• Transaction Processing: Oversee the end-to-end processing of EDM/Core HR transactions, including but not limited to employee onboarding, offboarding, transfers, promotions, salary changes, and data updates.
• Data Integrity: Ensure the accuracy, completeness, and consistency of employee data in the HRIS (Human Resources Information System) and other relevant systems, conducting regular audits and validations to identify and resolve discrepancies.
• Compliance: Ensure compliance with relevant laws, regulations, and internal policies governing data privacy, confidentiality, and data security, maintaining up-to-date knowledge of compliance requirements and best practices.
• Process Improvement: Identify opportunities to streamline and standardize transaction processing workflows, enhance efficiency, and reduce manual interventions through automation, system enhancements, and process optimization.
• Quality Assurance: Conduct quality checks and reviews of transactional data, reports, and outputs to ensure accuracy, consistency, and adherence to established standards and guidelines.
• Issue Resolution: Investigate and resolve escalated transactional issues, discrepancies, and inquiries from stakeholders, providing timely and effective resolution and communication.
• Training and Knowledge Sharing: Provide training, guidance, and support to HR staff, managers, and other stakeholders on transaction processing procedures, system functionalities, and best practices, fostering a culture of continuous learning and development.
• Vendor Management: Collaborate with external service providers, vendors, and partners involved in transaction processing activities, ensuring service level agreements are met, and issues are addressed promptly and effectively.
• Reporting and Analysis: Prepare and distribute regular and ad-hoc reports, metrics, and analyses related to transaction processing activities, providing insights, trends, and recommendations to support decision-making and process improvement initiatives

Required Technical and Professional Expertise

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or related field.
• Overall 10-12 years of experience in HR processes with minimum 5-7 years of experience in HR transaction processing, with a focus on employee data management (EDM) and Core HR processes
• In-depth knowledge of HRIS systems, EDM tools, and Core HR processes, with hands-on experience using relevant software and technologies.
• Strong understanding of HR policies, procedures, regulations, and compliance requirements related to transaction processing activities.
• Excellent analytical and problem-solving skills, with the ability to identify, analyze, and resolve transactional issues and discrepancies.
• Effective communication and interpersonal skills, with the ability to collaborate and communicate effectively with stakeholders at all levels of the organization.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills
• Good organizational skills including attention to detail and multitasking skills
• Hands-on exp of Microsoft Office

Preferred Technical and Professional Expertise

• Professional certification in HRIS or HR transaction processing.
• Experience with ERP systems such as SAP, Oracle, Workday, or similar platforms.
• Experience with process mapping, process documentation, and process improvement methodologies such as Lean or Six Sigma.
• Experience with data analytics, reporting tools, and dashboards for HR transaction processing metrics and analysis.