Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Delivery Head
In this role, you will:
- Team Development: Help develop a team of highly skilled engineers that will cross-pollinate best practices and engineering excellence across the organization through inspirational and engaging leadership.
- Process Improvement: Analyze current processes, practices, and tools to make improvement recommendations and lead the implementation of each, focusing on DevSecOps methodologies.
- Skill Assessment and Training: Assess team skill and capability maturity, define and implement training plans to match team and personal improvement roadmaps, particularly in DevSecOps and Agile practices.
- Best Practices Implementation: Introduce industrial best practices (e.g., DORA, SPACE framework) to build an engineering excellence team and coach Agile best practices to optimise team processes.
- Continuous Improvement: Coach delivery PODs retrospectives to instill a continuous improvement mindset into the team's DNA and uplift delivery maturity through DevSecOps practices.
- Blameless Culture: Support management in building a 'blameless' culture, encouraging experimentation and learning from failure.
- Innovation and Strategy: Inspire the organisation to embrace innovation, help plan innovation strategies, and coordinate innovation incubation events (e.g., Hackathons).
- Customer-Centric Approach: Coach teams on building effective feedback loops with customers/business and incorporate customer feedback to evolve products.
- Employee Happiness: Actively monitor employee happiness and be the voice of employees to increase team satisfaction.
- Technical Expertise: Provide engineering expertise in areas such as data engineering, security engineering, and user experience engineering. Design and engineer software with customer/user experience as a key objective.
- Compliance and Standards: Ensure adherence to all standards and policies within the area of Technology Engineering, including compliance with relevant controls and regulations.
- Service Resilience: Ensure service resilience, sustainability, and recovery time objectives are met for all software solutions delivered.
- Collaboration and Influence: Work as a trusted advisor to influence senior executives on transformation strategy and support strategy implementation, while actively engaging with business and operation teams to support value stream alignment.
