Job Description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Unique Opportunity
At Thermo Fisher Scientific, we offer an outstanding opportunity to be part of a dynamic team that is at the forefront of technological innovation. As a Desktop Svcs Tech, you will play a pivotal role in maintaining and improving our world-class IT infrastructure. Join us and be part of an ambitious team that strives for flawless execution and proven success.
Responsibilities
- Provide outstanding desktop support to end-users in a timely and efficient manner
- Monitor and strictly adhere to service-level agreements (SLAs)
- Troubleshoot and resolve hardware and software issues to ensure minimal downtime
- Install, configure, and maintain desktop systems, applications, and peripherals
- Collaborate with global IT teams to establish and implement standard methodologies
- Document all support activities and solutions in our IT service management system
- Assist with IT projects and initiatives, ensuring they are successfully implemented
Requirements
- Proven experience in a desktop support role within an IT environment
- Strong knowledge of Windows and Mac operating systems
- Familiarity with networking concepts and troubleshooting
- Outstanding problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work both independently and as part of a collaborative team
- A degree or equivalent experience in Information Technology or a related field is preferred
We seek individuals who are determined and possess a passion for technology, ready to compete in a fast-paced environment.
