Design Ops Manager - Global Private Bank Design Team

Are you ready to drive operational excellence in design? As a Design Ops Manager, you'll manage workflows and processes that support our digital design projects, ensuring seamless execution and delivery. Join us to make a difference in the financial world.

Job Summary: 

As a Design Ops Manager within the Global Private Bank Design Team, you will oversee the day-to-day workflow and processes that support our growing digital design projects. You will collaborate with designers, product owners, and engineers to deliver customer-led products and services. Your role will focus on managing project intake, execution, and reporting, ensuring that all deliverables meet our high standards.

Job Responsibilities:

• Manage the digital product portfolio, including project intake, assessment, resourcing, execution, and tracking.
• Partner with Head of Design Ops, Design Leads, and other stakeholders to ensure successful project delivery.
• Facilitate cross-team discussions and collaborate with various teams to understand business demand and guide project execution.
• Track project milestones, document status, and produce reports as needed.
• Serve as a single point of contact for project status and issue management.
• Ensure all deliverables are clearly specified, scoped, and agreed upon.
• Manage projects of varying sizes for successful delivery.
• Adhere to company standards and champion process improvements.
• Work autonomously and make timely decisions while managing risk.

Required Qualifications, Capabilities, and Skills:

• Minimum of 7 years of project/program management experience, with 3 years in digital design or marketing teams.
• Understanding of product development lifecycle at scale.
• Thorough understanding of Waterfall and Agile project methodologies.
• Experience with Atlassian/JIRA software tools.
• Strong organizational skills and ability to manage multiple work streams.
• Excellent written and verbal communication skills.
• Proven ability to collaborate cross-functionally and influence outcomes.
• Flexibility and adaptability to change direction based on team consensus.
• Strong project management skills.

Preferred Qualifications, Capabilities, and Skills:

• Experience in both a design studio and a large corporate environment.
• Familiarity with design systems and toolkits.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.