Job Description
About _VOIS _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
Job Role Service Management Experience in IT Telco Operations environment
Strong working knowledge in Kenan/Postpaid Billing System.
Billing Domain knowledge is must Postpaid Billing, CDR flow , Rating Flow etc.
Execution of Recurrent Tasks and Support Monitoring, scheduling jobs and operations.
Knowledge of other Billing Applications like MZ , ICT , Prepaid systems will be added benefit .
Hands on UNIX / Windows experience and familiarity with SQL, Relational Databases and Web Servers.
Incident & Service Request Handling
Coordination with Different teams and Vendors
Working for international customers in cross-cultural teams is substantial in infrastructure & application services.
Solution delivery within SLA .
Knowledge and experience
Must have 6-8 years of working experience in Telecom Billing Domain.
Telecom Domain Knowledge.
Knowledge of ITIL Processes and Project Management methodologies.
Good knowledge of different application architecture, Remedy or Other Ticketing Tool , Monitoring tools
_VOIS Equal Opportunity Employer Commitment India:
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
