Job Description
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:http://www.WabtecCorp.com.
It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
Key missions of the position:
- Responsible for pre order validation of sales orders into ERP based on purchase orders received from customers in accordance with guidelines and SOP.
- Examination of customer inquiries regarding feasibility of execution, ensuring availability of manufacturing BOM linked to the customer requirement.
- Managing KPI dashboard, prepare and present monthly and weekly indicators.
- Review the customer requirement for fulfilment, validate the lead time and coordinate with internal stake holders for on time offer submission.
- Actively manage the order book for services, Replacements & ROH planned orders.
Responsibilities
Main responsibilities:
Order Management
- Working closely with the sales department and field services for demand capturing and acknowledging.
- Proactively communicates with customers and internal stakeholders regarding the orders fulfilment
- Handling customer order related queries & support, liaising with key internal stakeholders for quality/warehouse issues, processing return shipment as well as repair and replacement administration.
- Maintaining records and actively tracks the changes in the customer orders and proactively initiate actions to make changes in ERP
Fulfilment & offers
- Actively monitor & examination of customer inquiries regarding feasibility of execution, ensuring availability of manufacturing BOM linked to the customer requirement
- Coordinating with Purchase & customer services team for price and supplier availability for the orders are available before hitting into ERP
- Work closely to develop strategy and initiatives to ensure timely material availability to support delivery commitment to meet customer service level.
- Identify and drive forecasting accuracy on regular basis for improving services fulfilment performance by connecting with internal and external customers.
Demand Planning
- Ensure backlog (orders outstanding) is managed efficiently with no past due status
- Ensure clean backlog at all time and compliance to standard order review procedure.
- Periodically review the order to cash demands and align according to the customer needs.
- Prioritizing the requirement by co-ordinating with internal stakeholders until delivery to customers
- Prepare & Manage KPI dashboard and present monthly and weekly indicators.
Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
