Deputy Manager - Insurance Operations

MMGS – Insurance Broking (Marsh US)

Mumbai Location

Deputy Manager (Marsh Americas Operations)

No. of Positions: 01

Lateral/Promotion position (Internal & External use)

Expected shift timing –  2:30pm – 11:30pm IST

Rotational shifts and may be required to do 2:30 PM to 3:30 AM as per business requirement

What can you expect?

• An opportunity to understand services which are integral part of Insurance broking lifecycle
• Within the first 30 days, we would expect you gain in-depth knowledge of the service you would handle & understand the role requirements. Within 60 days, attain competency & establish good relationship with all colleagues & onshore stakeholders & finally within 90 days, be able to manage the team seamlessly with limited support
• As a new colleague, you will be provided with Business Overview/Insights, Team dynamics & Operating Model, Roles & Responsibilities for each level, Expectations of various stakeholders to make you successful in this role

What is in it for you?

• Learn about new services and transitions of new work
• This is the place for you if you are interested in doing Insurance Certifications in USC geography
• Other benefits as per HR policies

We will count on you for:

• To know the purpose of existence of the team and to be able to deliver to the client on time, to the right quality and keep every promise that was made. To be able to honor the commitments made to internal stakeholders at all times.  
• Manage SLAs on Accuracy, productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries
• Responsible for managing available resources (people, process) effectively to ensure operational efficiency
• Maintain a day to day stakeholder interaction & develop relationship with first line managers of operating companies for constant flow of information on performance (daily, weekly, monthly), exceptions, expectations, forecasts, process changes and new opportunities
• Should have a view of the competencies, potential and performance levels of team to be able to create development plans for skill requirements (manage & mentor average performing PLs & all Associates & Sr. Associates)
• Responsible for setting goals for team, reviewing and giving timely and objective feedback to all teams with a view to identify skill and competency gaps and develop learning plans
• Responsible for implementing people development plans for current and future skill requirements of the team
• Responsible for ensuring an engaged workforce with a view of levels of engagement and ‘intent to stay’ of team
• Effectively drive a culture of adherence to policies & procedures by the team as per organization’s standards and laid out SOPs
• Maintain performance on risk and compliance & highlight areas of improvement in operations risk
• Report & highlight exceptions on processes, people, policies and escalate on the same wherever required

Knowledge and Skills:

• Knowledge of Broking business and Insurance terminologies.

• Ability to prioritize and handle multiple tasks/projects during peak volume periods
• Collaborative mindset across levels and teams
• Good command on MS Office applications (MS-Excel, MS-Word)
• Proven abilities in performance management
• Any certification in Lean Six Sigma or Insurance domain certifications would be an added advantage

Education:

Graduate (Commerce preferable)

Masters would an added benefit

Eligibility:

Essential:

• Graduate in any field
• Insurance broking preferred
• Experience in handling Policy Review and/or Policy Servicing related processes preferred
• Flexible to work in any shifts as per business requirement
• Have proven track record in problem solving and stakeholder reporting
• Should have undertaken the responsibility of coaching/mentoring team members
• Proven track record to deploy process improvements.

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• Excellent Team Management Skills
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team 
• Ability to multi-task and prioritize time effectively

Disclaimer

Please note that the relocation assistance shall not be provided for the said position

Mention your employee id and official email address in the resume

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