Overview Handle high volume claims efficiently within the High Radius portal, ensuring thorough investigation, resolution, and timely updates with 48 hours of receipt. Monitor and process customer claims submitted via the ANZ Credits Inbox within 24 hours, ensuring prompt and effective communication. Monitor and follow up on missing Proof of Delivery documentation for customer invoice management, ensuring accurate and timely uploads into SAP and/or the HRC system for efficient resolution Investigate and follow up on delayed or missing POD documentation to avoid disruptions in processing. Review invoices received from co-manufacture and/or 3PL, validate its authenticity and accuracy, process payment via SAP. Collaborate with accounts payable, ensuring valid invoices are paid within deadline, and reconcile any discrepancies. Process customer claims within 48 hours of receipt and maximise clearance rate. Process and follow up missing POD for customer invoice management and upload into SAP and/or HRC system for resolution. Deliver highest quality of service to customer enquiries, ensuring swift and accurate resolution and keeping the customer always informed of progress/resolution Capability in collaborate with multiple stakeholders to resolve any payment or invoice discrepancies. Requires methodological approach in record keeping and transaction traceability. Responsibilities Develop winning relationships with AU Snacking Portfolio team & all key stake holders within AU. Partner with AU Commercial team to revise and refine reporting requirements, ensuring outputs remain relevant, meaningful, and user-friendly to best support decision-making Ensuring the highest levels of agility and support are provided. Support business development and continuous improvement initiatives to drive growth and efficiency both within AU and ICC Qualifications Customer-centric attitude Strong verbal and written communication Data entry – High Level of Speed and Accuracy Ability to remain calm under pressure Meets deadlines Personable and polite manner Degree qualified in Business/Engineering (Data)/Commerce Working experience in Advance Excel for Reporting & Data Validation Highly proficient in MS Office Applications. Working experience or Intermediate level knowledge in Power BI. Working experience in SAP for Order to Cash process High attention to detail Strong Analytical skills. Strong Stakeholder management. Essential Strong written and verbal communication skills. Should be fluent in English with excellent interpersonal skills Excellent organization and prioritization skills to handle dynamic situation & competing priorities Proactive, responsive and results driven. Should be able to work with multi-functional teams with multiple tasks Quick Learner with an adaptable approach Good to have: Shows initiative and works well with others Embraces an open team environment SAP and MS Office proficient Experience in managing international stakeholders