About _VOIS:
_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About _VOIS India: In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Role purpose:
- Incident Management: End to End Management of customer networks and providing a rapid response to customer raised incidents and problems
- Change Management:
- Asses the BAU changes and provide Task Implementation Document
- Perform move, add or delete changes on the network as per standard change process
- Configuration Management: Manage configurations and implementations
- Performance management and trend analysis
- Preventative maintenance
Note: It’s a 24*7 Profile, The candidate should be willing to work on shifts
Key accountabilities (Role Description):
- Analyzing existing networking design and setup with cables connectivity and able to support on INC, CHG and WO.
- Installing and configuring network hardware, such as routers, switches, WLC, AP and restore the customer service on priority.
- Monitoring network performance, system availability, and reliability on monitoring platform/tool.
- Creating and implementing scalable Cisco networks according to client specifications.
- Testing and troubleshooting installed Cisco routers, switches, WLC, AP.
- Resolving technical issues with networks, hardware, and software with regards to WAN & LAN failover mechanism.
- Performing speed and security tests on installed networks for IPsec and DMVPN.
- Applying network routing protocol like BGP, EIGRP, OSPF and do route testing.
- Upgrading/replacing hardware and IOS systems when required.
- Knowledge of network protocols, including TCP/IP, DNS, SNMP and DHCP
- Relevant certifications, such as Cisco Certified Network Professional (CCNP).
- Creating and presenting networking reports.
- Knowledge of cisco SDWAN fabric
- Understanding of WLC, AP and there association.
- Understanding of QOS
Essential:
- Engineering Graduate (with specialization on Electronics & communication/Information Technology/Computer application/Relevant streams
- Good Understanding of Networking, IT/Telecom processes & products
- Good understanding of ITIL
- Understanding of Network / IT / Telecommunication products and solution
