Develop and execute a strategic sales plan to drive business growth in rail logistics within the Gujarat region, with a focus on achieving ICD revenue objectives.
Identify and target potential customers, including industrial clients- BCO, manufacturers, Shipping Lines and freight forwarders, to generate new business opportunities.
Conduct market research and analysis to identify market trends, competitive landscape, and customer needs, and utilize this information to develop tailored sales strategies.
Build solid foundation to generate and incrementally increase BCO Revenue through multi-modal selling.
Collaborate with internal teams, including operations, pricing, and customer service, to ensure seamless delivery of services and exceed customer expectations.
Prepare and deliver persuasive sales presentations, proposals, and quotations to prospective clients, showcasing the value and benefits of our rail logistics solutions.
Stay up to date with industry developments, market trends, and competitor activities, and provide regular reports and feedback to the management team.
Maintain accurate sales records, including customer data, sales activities, and revenue forecasts, using the company's CRM system.
Customer Delight:
Develop and implement processes for collecting, analysing, and acting upon customer feedback to continuously improve the customer experience.
Implement initiatives to personalize and customize services based on customer preferences and needs. This could involve offering tailored solutions, personalized communications, or customized packaging options, bring innovation.
To drive the team and ensure CRM effectiveness.
To attend industry event and keeping new trends in industries handy for customer discussion
Collaborating with marketing team to ensure the right marketing and packaging is done for value proposition.
Foster collaboration between different departments or teams within the organization to ensure a seamless customer experience. Work closely with customer services, operations, and other support teams to streamline processes and resolve customer issues effectively.
Qualification & Competencies
Proven supply chain track record in logistics industry with 10+ years of experience in India.
Excellent communication and interpersonal skills to build relationships with stakeholders and negotiate contracts with service providers.
Leadership skills to effectively manage a team, set clear goals, and foster a culture of excellence and continuous improvement.
In-depth understanding of the rail industry, including transportation modes, equipment, infrastructure, and market dynamics
Proficiency English and Hindi (Gujarati will be a plus)
Knowledge of Ahmedabad, Hazira, Kandla and other major cargo hubs of Gujarat
Able to design and implement solutions pertaining to Rail industry solving customer problems
Experience in leading the development and delivery of sales personnel in a service industry.
