Overview This position will be part of the North America Beverage organization. This position contributes to the success of the Pepsi Beverages Company as a Sales Leader to ensure that exceptional operational services are provided by his/her organization to sales employees across multiple teams and markets. This role will lead a team that will deliver services including sales reporting, customer management, reporting & analytics, and customer service & delivery support. Role will be responsible to train, lead and manage a team of ~30 associates and 3 functional team leaders. This role also provides meaningful insights and recommendations to a cross functional sales leadership teams across commercial planning, category management, customer service & delivery and Sales teams in our our Sector and/or Division teams. In addition to people management, sales leader will additionally continuously identify opportunities and implement processes to improve quality and timeliness of team output. Responsibilities Functional Responsibilities • Lead Reporting & Analytics Hub teams in delivering sales services around sales reporting, customer management, reporting & analytics, and customer service & delivery support. • Provide on the job guidance, stewardship to the delivery teams on all activities listed in the sales shared • service catalogue and be personally involved in issue resolution and escalation; insure that the service catalogue for shared services is strictly adhered to • Scale up operation in each capability with business growth both within existing scope as well as new areas of opportunity • Staff teams for success including key functional hub leads • Share learnings with other Cluster Sales Leads and adapt best practices across capabilities wherever possible • Ensure that each Sales capabilities stays connected with business by integrating front and back end services • Monitor and report shared services performance to key stakeholders • Drive comprehensive change management within Business, emphasizing the need for change and the role • that each individual plays • Setup the sales shared services with leading practices and policies e.g. delivery platforms, remuneration • structure, IT enablement, service levels and evolution of sales shared services scope • Facilitate and assist Capability Team Leads for a smooth transition of processes from retained organization to Global Sales shared services (future scope could also include other support functions/activities) • Overall accountability of process design, innovation and continuous improvement of the processes mandated with an end-to-end view to drive results on three parameters - Effectiveness, Efficiency and agility for the local businesses People Responsibilities • Manage and motivate 3 functional team leaders and a team of ~ 35 associates • Facilitate training across his/her team, as well as other support functions and groups • Set individual targets with the sector and/or Division teams, and track goals • Monitor SLAs and ensure timelines are met; develop and analyze key business drivers to provide insights to the functional head • Accurate and timely generation of management reporting and dashboards for performance analysis • Organize weekly/monthly/quarterly reviews for his/her associates to ensure continuous improvement in efficiency, effectiveness and overall integration of the work with markets • Actively conduct on-going review of operational services to drive agility and effectiveness • Drive comprehensive change management (identifying the need for change and the role each individual play) • Assist Sector Sales Lead in developing on-going training and capability plans for associates in his/her charge • Represent his/her Teams’ markets in meetings with internal beverage leadership teams, steering groups and other client functions • Responsible for the overall monitoring of sales back-office function; provide leadership from strategy to execution • Ensure career growth opportunities for associates and engage in people planning and resource allocation activities Qualifications 10+ years of experience in Sales/Sales Management/Commercial Bachelor’s in commerce/business administration/finance, Master’s degree is a plus Prior Fast Moving Consumer Goods (FMCG) company experience required Category management / Customer management capabilities Previous experience as a people leader 3+ years development experience related to Data Analytics and Reporting including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms Propensity to learn PepsiCo software systems Strong knowledge of MS Office programs Ability to provide superior customer service Best-in-class time management skills, ability to multitask, set priorities and plan Strong use of influencing skills to gain alignment