Deployment Engineer (India)

Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We’re a passionate, focused, human-centric team, and we want you to join us!

Our Customer Operations team is committed to empowering Karat’s customer partnerships through tool automation, insightful analytics, and a higher level of support throughout the entire customer journey.

As a Deployment Engineer, you will be the customer’s key strategic partner throughout the deployment lifecycle, ensuring they get the most out of the Karat product and service. Partner with the content team and data engineers to analyze data, develop proposals, and strengthen the partnership between the Company and its clients. Ensure all Company clientele consistently meet their hiring goals through an interview process that is fair, predictive, and enjoyable.

We are looking to hire this position out of India, as this individual will work most closely with our growing emerging markets team. Working hours will predominantly be IST with required internal meetings that align with timezones in the U.S.

• Act as the key customer partner from a technical standpoint, building trust in the Karat solution.
• Partner with Software Engineers from teams worldwide to best understand their hiring processes and performance needs, ensure solution alignment and Karat product delivery as the technical expert in Customer Operations and GTM.
• Work closely with the Company’s GTM team throughout the entirety of the customer journey, such as:
  • Meeting prospects to share Karat’s solution as the technical expert
  • Building out/setting up the first Karat interview for each new customer
  • Regularly meeting with customers throughout their lifecycle to ensure general alignment and performance
  • Leading customer training sessions
• Analyze and calibrate performance data in partnership with the Company's Content and Data teams in order to strengthen the collaboration between the Company and its customers.
• Contribute to improving the Customer Operations and GTM teams’ internal processes by identifying new areas where we can provide value to our clients.

• 3+ years of professional work experience in an alignment, calibration, deployment, or solutions engineering position (e.g., Technical Account Management, Client Success, and/or Pre/Post Sales Engineering)
• Client-facing experience required (technical customers and/or Executives preferred)
• Strong working knowledge of SQL
• Expert English communication (written and verbal)

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.