Delivery Operations Lead

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Delivery Operations Lead

• Role Objective
• Provision of efficient, high-quality delivery operations support to Otis India by Delivery on established SLA’s consistently.

Responsibilities :

• Understanding of various roles in the country and positioning in the organization – embrace internal customer service
• Organize roles and responsibilities into the centralized entity
• Organize the tasks by section and establish process
• Create process maturity assessment, quality delivery KPI and optimization roadmap
• Act with branches as their customers and create branch interactions framework :MFA, new request /process, job localization,…
• Interact with GBS organization for outsourcing roadmap, which shall be Multiyear journey
• Identify and implement Enablers: DT, Automation tools, …

What You Will Need to be Successful:

• Role specific skills & competencies
  • Continuous improvement focus
  • Organized, Process-oriented
  • Strong communication and leadership skills
  • Customer centric focused
  • Proficient in technology and data analysis

• Lateral interactions, role dependencies, handoffs
• Collaborate with leaders at various levels in the country
• Clear process definition with well articulated swim lanes, activities, “hard stops” etc.
• Recurring cadence and reporting
• GBS or other centralized services / entities including outsourcing

Academic Qualification and Experience : Engineering Graduate with minimum of 10 to 15 years experience in Shared Services Industry.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. 

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. 

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. 

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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